Job Description
Job Type: Full-time, permanent
Toronto School of Management (TSoM), is an innovative college offering a broad range of career- focused programs in Business Administration, Hospitality and Tourism and Accounting. Our mandate is to provide a comprehensive and balanced mix of programs and services that support the success of our students in work and life.
Toronto School of Management is seeking a suitably qualified individual to fill a vacancy for a Receptionist/Student Services at our Toronto office. The role provides wide variety of administrative support and coordinate all incoming queries to the appropriate department while ensuring a high level of service delivery. The ideal candidate should be highly organized, detail- oriented, and has excellent interpersonal skills.
Responsibilities
- Meet and greet students at the reception area and provide guidance and advice in an efficient manner.
- Maintain a professional image and demeanor with all students, visitors, employees, management team at all times and maintain a pleasant office environment.
- Answer and direct calls and emails to the appropriate department with an aim to continuously improve the level of services provided.
- Assist in the planning and execution of student engagement activities, orientation, and student graduation.
- Communicate with students’ important information and ongoing updates via phone call, text messages, email, and other communication tools.
- Manage student physical and digital records as per the TSoM policies and practices.
- Utilize the best communication tools and strategies for interacting with students
- Support students with gaining access to the student portal.
- Develop tools and processes that are aimed to continuously improve the service standards and the accuracy of the information provided such as FAQ, Scripts, Student ongoing feedback, and Infographics.
- Provide a broad range of clerical and administrative support to various Departments
- Assist with various administrative duties as needed including, but not limited to, filing, printing, photocopying, organizing student/office files, and other duties
- Purchase, receive, store, and keep track of the office supplies to ensure that basic office requirements are available
- Liaison with building management, janitorial company, and security guard as deemed necessary
- Manage boardroom bookings and setup meetings
Requirements
Education and Experience
- College diploma or equivalent combination of education and experience
- A minimum of two (2) years reception/administrative experience
Knowledge and Skills
- Excellent telephone manner providing an exceptional customer experience with every interaction
- Excellent written and oral communication skills
- Highly organized and efficient time management
- Ability to multi-task and prioritize
- Superb attention to detail and ability to meet deadlines; good record keeping and filing skills
- Proven ability to take initiative and work well independently
- Proficient with Microsoft Office products (including MS Word, Excel, Outlook, PowerPoint,) and the Internet
Apply
Go Back