Job Description
Department: Retail Store
Reports to: Store Manager
Status: Part-time
Food & Safety Quality Level: 2
Purpose:
Reporting to the Store Manager, the scope of this position involves providing customer service in a retail setting and assisting with the daily operations and profitability according to set goals and business objectives.
Key Responsibilities:
- Work closely with the Store Manager to ensure that the Retail Store goals and objectives are met
- Provide excellent customer service and customer engagement
- Ensure all customer complaints are addressed and handled professionally and according to Company guidelines
- Ensure products and merchandise are presented neatly, priced correctly and shelves are adequately stocked and maintained
- Ensure that all H&S, GMP’s, security regulations and government regulations (as set by the Public Health Unit) are adhered to and required standards are met
- Handle cash, including counting floats, providing change and refunds, and end of day cash balancing and required paperwork
- Prepare food for customers (scooping ice cream) following Safe Food Handling guidelines
- Maintain cleanliness of Retail Store by following the cleaning schedule as provided by the Store Manager
- Provide relief coverage for other store staff
- Prepare specialty cheese trays and baskets
- Decorate store as required
- Attend prescribed courses/training
- Other duties as assigned by Management
Qualifications:
· High School Diploma
· 2 Years’ retail experience in a dairy or food setting considered an asset
· Excellent communication skills, including written and verbal and the ability to work as a team
· Strong customer service skills required
· Demonstrated ability to handle cash and make change
· Self-motivated with ability to multi-task
· Must be punctual and diligent
· Physically capable of performing demands of the job
· Flexible to cover various shifts, vacation or illness as required
Working Environment:
Extended interruptions. Occasional exposure to sharp objects (knives) and multiple deadlines.
Physical Demands:
Extended amount of time walking and standing. Considerable crouching, stretching, reaching and lifting up to 10kg. Moderate pushing and step ladder climbing required.
Gay Lea Foods is a proud Canadian owned dairy food and beverage company with a robust portfolio that includes 7 established brands such as Gay Lea Butter, Nordica Cottage Cheese, Ivanhoe Cheese, Salerno Cheese and Hewitt’s Dairy. Our wide range of products are sold in Retail, Foodservice, Industrial, Co-pack and Export markets, developed and produced out of our 13 manufacturing facilities in Ontario and Alberta.
Delivering high quality and innovative products - from the consumer favourite Spreadables and North America’s first Smooth™ Cottage Cheese, to Nothing But Cheese™, an innovative snack made with 100% cheese, is what makes us market leaders in our categories. Our grassroots approach to business is what guides our direction and differentiates us from our competitors.
Our employees inspire our culture of excellence and entrepreneurship. We hire innovative and passionate professionals who know that greatness is achieved through people, partnerships, and acting with a business owner mindset.
For more about us visit: http://www.gaylea.com
Gay Lea Foods is an equal opportunity employer and values diversity in our workplace.
Reasonable accommodation is available upon request throughout our recruitment and selection process.
Thank you for your interest in Gay Lea Foods.
Wishing you all the best with your career search!
Job Type: Part-time
Part-time hours: 10-20 per week
Benefits:
- On-site parking
- Store discount
Day range:
- Monday to Friday
- Weekend availability
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Madoc, ON K0K 2K0: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Food service: 1 year (preferred)
- Retail: 1 year (preferred)
Work Location: In person
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