Job Description
Who We Are
Hi! We’re Coast Builders, a full-service home and garden building centre made up of people who love to live on the Sunshine Coast. Our work spans: contractor services; merchandising program with an array of instore and online products that are responsive to the season of the year; and kitchens & appliances with great brands from across the globe. Coast Builders operates under the RONA Banner with stores located in Gibsons, Sechelt & Madeira Park. We pride ourselves in providing a comprehensive Coast Builders experience to the residents who live, work and play on the Sunshine Coast.
We are currently looking for a CONTRACTOR SERVICES TEAM MEMBERfor our Madeira Park Store to join our growing team. We are currently seeking a CONTRACTOR SERVICES TEAM MEMBER for full time opportunities.
The Opportunity
The Contractor Services Team Member Madeira Park (CSTM) is responsible for developing strong relationships with professional customers and contractors to provide excellent customer service and support the development of contractor business. The Contractor Services Team Member Madeira Park, operates as an extended member of the Sechelt Contractor Services Team and works collaboratively with them to ensure Contractor Services in Madeira Park are optimized.
What you will do
- Developing strong relationships with professional customers and contractors to provide excellent customer service and support the development of contractor business.
- Advising professional customers and contractors on appropriate merchandise required for their projects.
- Having a good working knowledge of how products are used and the current regulations for product applications.
- Preparing customer quotes and estimates accurately and in a timely manner.
- Ordering Building Materials and Special-Order items for professional customers and contractors.
- Staying well organized, managing multiple projects and keeping strong records to ensure follow up and delivery.
- Keeping up to date with product trends, new technologies and local Building Codes to best support professional customers and contractors.
- Supports the Contractor Service Team by being actively involved in Contractor Sales, setting targets, BLT weekly reviews, on time deliveries, and achieving sales objectives and expectations.
- Responsible to deliver results within deadlines and the ability to remain calm in stressful situations.
- Works towards targets regarding sales, margin, inventory management, profitability, in stock and expense control.
- Works closely with the Director of Finance & Administration/Office Assistant on managing the well-being of Contractor Accounts and monitors Credit Limits and payments.
- Customer first ‘Always’, to provide excellent customer service - Yes is the answer "now what was the question."
- Addresses customers concerns appropriately to ensure customer satisfaction.
- Supporting retail sales team in providing customer service by processing transactions and assisting where needed.
The professional we are seeking will have
- Positive attitude.
- Provide excellent customer service.
- Proven ability to manage time effectively.
- Verbal and listening communication skills.
- Detail oriented.
- Effective team member.
Job Types: Full-time
Salary: $ Based on qualifications
Benefits:
- Medical & Dental 75% coverage
- Life Insurance
- Employee Assistance Support
- Store Discount
Schedule: 7-8 hour Day Shift 5 days a week, noting the Stores are open 6 days a week
Ability to commute/relocate:
- Madeira Park, Sunshine Coast, BC
Join us:
Being a part of the Coast Builders brand means you love what you do and are prepared to work in a close-knit collaborative environment! If working in a supportive and engaging community while enjoying the many beaches, forests, and shops on the Sunshine Coast sounds like the right fit for you, apply today!
Job Types: Full-time, Permanent
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Madeira Park, BC V0N 2H0: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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