Job Description
LanguagesEnglishEducationSecondary (high) school graduation certificateExperience1 year to less than 2 yearsResponsibilitiesTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareAdditional informationPersonal suitabilityAccurateClient focusInitiativeJudgementOrganizedTeam player
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