Job Description
LanguagesEnglishEducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience1 year to less than 2 yearsResponsibilitiesTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsProvide business systems, network and Internet support to users in response to identified difficultiesSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareProvide customer serviceExperience and specializationComputer and technology knowledgeNetworking softwareNetworking hardwareExtranetInternetServersDesktop applicationsFile management softwareSecurity softwareCommunication softwareMS OfficeMS WindowsWireless networksAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressureRepetitive tasksAttention to detailPersonal suitabilityAccurateClient focusExcellent oral communicationInitiativeOrganizedAbility to multitaskTime management
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