Job Description
For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.
Job Title: Bilingual Medical Administrative Support (Medical Authorization Centre Analyst- Pharmacy)
Department: Government
Competition: 85784
Internal/External: Both
Employment Type: Full Time Permanent
Location: Office, Hybrid, Remote within Canada
Salary: Competitive Compensation
Reports To: Team Leader
Apply by: July 30, 2023
Your everyday with us:The Medical Authorization Centre (MAC) Pharmacy is responsible for making decisions concerning health needs for products that require authorization. As a Bilingual Medical Authorization Centre Analyst, you are on the front line receiving health related incoming calls from providers. In this role, you will ensure all necessary information is obtained to process the authorization requests and resolve issues.
Work location can be remote from home within Canada, with shift(s) between the hours of 9:00am and 8:30pm Atlantic Time (no weekends!).
We work a 7.5 hour workday, a 37.5 hour work week.
We offer a best-in-class comprehensive total rewards package. Benefits include:
- Defined Contribution Pension Plan and optional RRSP
- 100% company-paid premiums for health and dental benefits effective on your first day
- Additional Personal Spending Account
- Additional Health Spending Account
- Annual Incentive/Bonus plan
- Vacation Time, Sick days and Personal/Family days
- Optional additional vacation purchase plan
- Employee and Family Assistance plan with additional access to online doctors, virtual consultations
- Opportunities for career development and advancement
- Access to a variety of company training, development and corporate wellness activities, earning, Medavie title of one of ‘Canada’s Most Admired Corporate Cultures’
- Flexibility in physical work location. Work from home/hybrid options available
- A diverse team of colleagues with multiple fields of expertise
Superstars on our team:Respond to requests related to program eligibility and other general inquiries
Provide a positive and efficient customer service experience for providers and clients
What you need to succeed:- The ability to review requests from health care professionals and confirm eligibility
- You are a good communicator – through email and phone, you are clear, concise, and friendly
- The ability to organize work and information to ensure requests are processed accurately and efficiently
- Multi-tasker and thrive in a fast-paced environment
- Computer Skills: possess strong computer skills or aptitude. The ability to navigate through various screens and software tools (multitask)
- The ability to correspond with health care professionals through various means of communication
- The ability to work quickly and accurately under pressure of time restraints
- You are able to concentrate and have high attention to detail while using a computer for prolonged periods of time
- The ability to work on your own and as a team member
- Those who have earned a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be very successful in our environment
- You can handle the good and challenging calls/cases
- You are a problem solving master with strong critical thinking skills, you understand client needs and learn quickly how to get the best results in any environment
- Language Skills: Must be fluently Bilingual (English and French) both written and verbal in order to provide services to our customers and communicate with internal stakeholders in both official languages
- Security Clearance: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services Canada Department prior to your first day. This includes; Fingerprinting, Criminal Record Check and Credit Check.
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We are an Equal Opportunity Employer.Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
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