Job Description
The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House Neighbourhood Link Support Services and St. Stephen’s Community House
JOB OPPORTUNITY Job# TNG2023-144
POSITION TITLE: After Hours Supervisor, Home Care team
DEPARTMENT: Independent Living STATUS: Regular Full-Time, Non-Bargaining Unit
# HRS / WEEK: 35hr/w, 2 consecutive weekends back- followed by 2 consecutive weekends off
REPORT TO: Senior Manager, Client Care Services HOURLY RATE: Commensurate with Experience
GENERAL DESCRIPTION: Reporting to the Senior Manager, Client Care Services; the incumbent is responsible for business related to After Hours service for the provision of all Personal Support and homemaking programs and services. The incumbent will provide intake and coordination of newly assigned and current clients, supervise
Personal/Home Support Workers and responds to the urgent inquires made by staff and clients as required when on duty.
MAJOR DUTIES:
- Responds to the urgent inquires made by staff and clients, communicate as needed with agency office staff to provide, coordinate and receive information about client/staff (e.g. service scheduling, service house, case management issues, P/HSW supervision, new client intake etc.)
- Coordinate and schedule client visits for assigned cases and new client referrals
- Maintain a good working relationship with the funders (e.g. TCLHIN) including effective communication and follow up of critical issues after hours
- Work effectively with all TNG staff in the event of absence as required and as available
- Monitor HPG hourly as scheduled and respond accordingly re: hospital holds, referrals, service updates, etc.
- Monitor TNG office voicemail and email as scheduled after hours and follow up as needed
- Ensure accurate scheduling of services in accordance with contractual obligations and service authorizations
- Other related duties as assigned.
REQUIREMENTS & QUALIFICATIONS:
- Minimum 3 years related supervisory experience
- Post-secondary diploma or degree in social services, gerontology or other related discipline; or equivalent combination of relevant education and work experience
- Excellent initiative, judgement, conflict resolution, problem solving, organizational, interpersonal and team building skills
- Experience supervising staff in a unionized environment is an asset
- Sensitivity and experience working with people from diverse communities, and knowledge of issues affecting seniors, homeless and marginally housed populations, chronically ill and low-income adults, and the implementation of non- discriminatory policies
- Excellent communication skills (written and verbal)
- Work experience, proficiency with scheduling software and databases such as CIMS and AlayaCare
- Proficiency with computers, programs such as MS Word, Excel, Outlook, Internet
- Ability to work effectively independently and offsite
- Ability to work flexible working hours including overnights and weekends
- Previous working experience in a community-based organization is an asset
- Fluency in a second language is an asset
TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities, gender expression and sexual orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation requirement
Job Type: Full-time
Salary: $60,640.00 per year
Application question(s):
- Do you have a Post-secondary diploma or degree in social services, gerontology or other related discipline?
Education:
Experience:
- supervisory: 3 years (preferred)
Work Location: In person
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