Job Description
PARENT COACH CASE COORDINATOR
Parent Coach Program
Permanent, Full-Time (1.0) EFT Position
Classification/Salary: PCCC -$41,035 - $59,352 per annum
Reporting to the Manager of the Parent Support Program, the Parent Coach Case Coordinator will work with parents and families in the Parent Coach program. The Parent Coach program seeks to strengthen relationships within the family home by empowering parents in their parental role and supporting them to attend to the various needs and demands of the household. The Parent Coach Case Coordinator, using a strength-based, solution-focused approach, will develop a collaborative, helping relationship that is grounded in a spirit of respect, connection, curiosity, and hope. The Parent Coach Case Coordinator will be responsible for completing comprehensive needs assessments, service planning and implementation, along with providing coordination and enhancement of services.
As a representative of Family Dynamics, the person in this position will adopt the mission, philosophy, and values of the agency in all aspects of their work. Clients are to be treated with dignity and respect and assured of confidentiality
Qualifications
Education & Experience
- Post-secondary degree in Social Work, Inner-City studies, Human Ecology, or other related discipline is required..
- 2 years of experience in direct client services, preferably in a service coordination and case management role is required.
- A combination of education and experience will be considered.
- Experience working in, or thorough knowledge of, Manitoba’s child welfare system.(desired)
- Experience providing in-home supportive service to families. (desired
Knowledge, Skills & Abilities
- Highly developed interpersonal skills with the ability to develop and maintain collaborative relationships.
- Demonstrated ability to liaise and positively network with other professionals, agencies, and systems.
- Excellent written and verbal communication skills while demonstrating strong political acumen.
- Knowledge of child development, attachment, and family systems.
- Strong anti-oppressive knowledge and practice.
- Knowledge of the effects of poverty and the determinants of health.
- Trauma- & Violence-Informed practice with awareness of harm reduction approaches.
- Knowledge of community resources and social networks.
- Understanding of and ability to effectively apply social work ethics and standards of practice.
- Efficient organizational and time-management skills.
- Demonstrated ability to work independently as well as part of a team.
- Basic computer skills, including Microsoft Office suite, e-mail and internet.
- Ability to work occasional evenings, as required by client service needs.
- A valid driver's license and access to a reliable vehicle is required for travel throughout the City of Winnipeg and surrounding area.
Key Competencies
- Ability to establish collaborative relationships with both service users & providers;
- Identify individual, family, and systemic needs of the client;
- Effective service planning;
- Effective helping/ intervention skills;
- Demonstrated ability to reflect on and address professional, legal, and ethical challenges;
- Anti-oppressive knowledge and practice (commitment to social justice, inclusion and equity, ability to broach cultural issues with self-awareness, humility, respect, and willingness to learn);
- Trauma- & violence-informed, understanding harm reduction approaches;
- Interpersonal attributes (ability to self-reflect, personal maturity, ability to manage conflict, perspective taking, motivation, respectfulness, sense of responsibility);
- Understanding of attachment and child development.
Duties and Responsibilities
SERVICE DELIVERY
- Completion of a comprehensive needs assessment of client strengths and challenges in all life areas.
- Assessment of barriers, priorities, and goals.
- Collaborative service planning.
- Meet regularly with families, primarily in their place of residence, while working towards established objectives.
- Supportive counselling, guidance, problem-solving, skill building, and psychosocial education.
- Continuous assessment of the effectiveness of intervention and follow-up.
- Adjust the area of focus of intervention as necessary.
- Provide support and advocacy on behalf of clients with systems and services such as CFS and schools when needed to help parents feel heard and understood as well as to help clients understand the expectations of the service provider.
- Linkages to community resources and social networks.
- Coordination of services.
- Be accountable to the Program Manager for progress reports and evaluation of services.
- Monitor the wait list and report trends and needs to the Program Manager.
- Maintain contact with the wait list clients and/or collateral service providers involved with the client.
- Maintain client records including demographic information, service agreements, assessments, service plans, correspondence, as well as regular progress notes in accordance with agency and accreditation policies and procedures.
- Completes and submits stats to admin quarterly.
SUPERVISION OF PARENT COACH
- Match/assign the Parent Coach with families according to suitability and availability along with ongoing monitoring of workload.
- Meet with the Parent Coach to discuss the ongoing needs of the family, strategize service delivery, review documentation, and complete case reviews.
- Provide ongoing support to the Parent Coach in their work with families.
- Monitors Parent Coach direct/indirect service hours.
- Monitors and ensures Activity Logs are completed accurately in a timely manner.
- Authorize mileage, reimbursement of expenses, vacation, and compensating time-off.
- Completes Parent Coach annual performance reviews.
- Be available to the Parent Coaches by phone to provide consultation/emergency support 1 evening per week as needed with time compensated consistent with agency policy/practice.
RESOURCE DEVELOPMENT
- Gather and share information about resources in the community.
- Coordinate group programs for parents, such as Nobody’s Perfect, to develop parenting skills.
- Networking with community organizations.
- Represent the agency / Parent Coach Program in community outreach
TEAM PARTICIPATION
- Work cohesively with team members and Program Manager in the planning, implementation, and evaluation of the program.
- Attend and participate in team meetings and case reviews/consults.
- Contributes in the selection and hiring of the Parent Coach
Other duties as deemed necessary by the Program Manager or Executive Director
Family Dynamics is committed to a diverse, inclusive and equitable workplace environment. We welcome applications from all women, racialized persons, indigenous persons, persons with disabilities and 2SLGBTQ+ persons to confidentially self- identify at the time of application. Applicants can request reasonable accommodations through all aspects of the selection and recruitment process. Please contact HR to make those arrangements.
As a condition of employment, applicants will be required to provide a satisfactory criminal records check, including vulnerable sector search, and child abuse registry check, within 3 months of the present date.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
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Job Types: Full-time, Permanent
Salary: $41,035.00-$59,352.00 per year
Benefits:
Schedule:
Education:
- Bachelor's Degree (required)
Work Location: In person
Application deadline: 2023-07-28
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