Job Description
Req ID: 161058
Company: Nova Scotia Health
Location: Eastern Zone and Northern Zone, Cape Breton Regional Hospital
Department: PEC Patient Relations CNS
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Status: MGMT/NON-Union Management/Non Union Position
Posting Closing Date: 28-Jul-23
Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.
Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.
Reporting to the Director, External Relations and Special Projects, the Patient Relations Intake Assistant is responsible for intake and screening functions for all feedback, questions and concerns received by Patient Relations. Intake is the initial point of contact for patient relations, taking a lead role in facilitating the delivery of timely, courteous, and appropriate follow up to those who share feedback with Nova Scotia Health via the Patient Relations message centre. Excellence in Customer Service is required.
The intake assistant gathers pertinent information and manages non-complex concerns to resolution The incumbent works in a highly confidential setting which has a high profile with both external and internal stakeholders.
The intake assistant works with the patient relations team to gather and translate healthcare experiences into meaningful evidence to support learning from patient experience, decision making, and enhanced person -centred care.
This position maintains and works with patient relations database applications to provide statistical reporting and to help identify trends and themes in healthcare experiences.
This position provides administrative support to the Director and other members of the team.
The intake assistant facilitates communication and meaningful engagement between patients and families and care teams with a priority focus on preserving relationships and building trust and confidence in patient/family and healthcare provider relationships, Nova Scotia Health and the health care system.
We would love to hear from you if you have the following:
A degree or certificate in a health care related discipline is preferred. Three years relevant experience in a health care environment may be recognized- Minimum 1-year post-secondary business program with 2 years relevant job experience.
- Experience in a complex health care environment, working with patients, physicians, administration and staff is an asset. Equivalent experience and knowledge will be considered.
- Experience in approaches to conflict resolution and problem solving is desired.
- Competencies in other languages an asset, French preferred
Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.
- Permanent, Full-time position; 75 hours bi-weekly
The successful candidate will work remotely supporting Eastern and Northern Zones of the province.
$21.58 - $26.98 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.
Once You've Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
Preferred candidates must be able to demonstrate proof of primary series of COVID -19 vaccine at time of hire.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.
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