Job Description
Job Title: Client Services (frontline support)
Competition #: 118501-2023-99
The Salvation Army Edmonton Centre of Hope.
Status/Hours: 1.0FTE (80 hours bi-weekly)
Salary Range: $19.66-$21.17/hour
Date posted: July 18, 2023
Expiry date: July 27, 2023
Work Address: 12520-140 Avenue, Edmonton, AB
Mission and Values:
The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Vision Statement
We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.
Core Values
The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.
Job description:
Position Purpose summary:
The Client Services (CS) is responsible for providing a safe and secure environment for program participants and visitors. The CS provides day-to-day operational support and ensures services are delivered in a safe, professional manner that meets funder/contract expectations, adheres to department policy and procedures, demonstrates respect for the individual, supports the goal of providing a home-like environment, and evidences Salvation Army Core values.
Accountabilities:
Program Operations
- Greet and screen all persons entering the facility giving direction as needed
- Address requests for services. Be available to respond to participant concerns.
- Complete intake/discharge/cessation processes and ensure all documentation is completed fully and in a timely manner
- Ensure that participant(s) understand rules of program/service, their rights, and consent to service.
- Ensure that required information is recorded and that notification is made to appropriate support staff of new admission.
- Monitor the activities of the participants and maintain availability for personal, practical and moral support while applying and maintaining professional boundaries.
- Supervise meal times and when required assist with serving for participants as required by Program.
- Carry out inspections & security checks/rounds in accordance with policies and procedures, including such tasks as locking outside doors and fence at night (may not apply to all work sites).
- Coordinate participant care relating to security issues; may be directly involved in doing bed checks and room searches.
- May apply urine drug screenings/breathalyzer tests as requested or required by program.
- Following stated policy and procedure, may assist with medications as ordered by the participants’ physician (Medication Administration, Medication storage) and as directed by Program Manager or designate, as required by program.
- Report and document any medication concerns to the Manager or designate as required by program.
- May be required to pack participant belongings at time of discharge/cessation as required by program (as per policy and procedure)
- Ensure those persons who may be intoxicated and/or disorderly who may threaten the safety of the staff, property or other participants are managed according to policy. Use de-escalation skills when dealing with an escalated situation.
- De-escalate and attempt to stabilize potentially violent situations and assist those in conflict.
- Ensure proper fire procedures and precautions are exercised and properly carried out in the event of a fire alarm.
- Reliably process cash transactions as required by program, following procedure and policy.
- Liaise with referral sources
- Liaise with external agencies as required, (e.g. police, fire, etc.)
- Apply Naloxone nasal/injectable
- Apply first aid as Certified (safety permitting)
Administrative Support
- Provide reception and basic administrative duties for program
- Contact on call support / advise manager of emergency situations (may be required to arrange staff coverage in the case of missed shifts)
- Accurately record day-to-day happenings using appropriate methods; maintain logbooks.
- Documentation of interactions with program participants
- Be aware and adhere to Program policy and procedures required and ensure that any updated policies are reviewed as required.
- Complete occurrence/incident reports as required and ensure delivery of same to program manager in a timely manner.
- May prepare reports, statistical information as requested/required
- Participate in the training and orientation of new and existing staff as required.
- Be an active participant in staff meetings and provide feedback on the development and implementation of policy/program items (and special events when required).
- Ensure the work site is maintained a clean, tidy and organized manner. Prepare and send service requests as required
- Always represent The Salvation Army in a professional manner and uphold the Mission of The Salvation Army. Ensure that The Salvation Army’s policy regarding confidentiality is always maintained, and that job responsibilities are carried out in a professional, effective, and efficient manner.
- Work within the parameters of the job duties and expectations required for the position
- All other related duties as assigned/requested
Qualifications and Education requirements:
*NOTE: For some jobs, you may be required to provide validated educational documentation.
Education/Certifications:
- Post-secondary education / training in a human services related field (combination of equivalent education and experience may be considered)
- Current Clear Criminal Record Check with Vulnerable Sector Check
- Current certification in Standard First Aid with Level C CPR
- Current certification in Non-Violent Crisis Intervention
Experience:
- Related experience in a social services / mental health setting or working with marginalized clientele an asset
- Experience performing administrative duties, computer data input and cash handling an asset
- Respect and understanding of The Salvation Army – its mission, culture and values
Required Skills/Knowledge:
- This position requires a high degree of compassion, integrity, patience, good communication and people skills, and the ability to function in a stressful environment
- Competent to develop and maintain participant relations while demonstrating professional boundaries.
- Use a trauma aware approach
- Respectfully work as part of a broader team
- Must be proficient in MS Office, Outlook and databases as required
- Strong written and verbal communication skills – clear and simple to understand and
- Must be able to work in a fast paced environment with strong prioritizing and organizing skills
- Must be adaptable, able to take direction, multi-task and resourceful
DAYS and HOURS of work: 1.0FTE - 80 hours bi-weekly
The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
Job Types: Full-time, Permanent
Salary: $19.66-$21.17 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Education:
Experience:
- related social services / mental health: 1 year (required)
Licence/Certification:
- Standard First Aid with Level C CPR (required)
Work Location: In person
Application deadline: 2023-07-27
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