Job Description
We are currently seeking an experienced and customer service-oriented Administrative Assistant for our Barrie ON, office. The position will be on a fixed 6-month contract.
As an Administrative Assistant, you will be an active team member of the overall administration team and its daily operations. The successful candidate must be extremely self-motivated, organized and passionate about adding value to the clients, team and company as a whole.
Key Responsibilities
· Answer telephone, screen and direct calls to the appropriate departments
· Respond to emails in a timely manner
· Communicate with new and existing clients to complete a medical questionnaire, ensuring the accuracy/timeliness of the information. This information is used by the insurance agents (sales team) to provide quotes to their clients.
· Document all call information according to standard operating procedures
· Enter new client information as well as update existing client information into computer database system
· Manage and resolve client concerns and complaints as well as identify and escalate priority issues when required
· Follow-up with client calls where necessary
· Process orders, forms and applications
· Provide other administrative support to staff
Key Competencies
· Strong knowledge of customer service principles and practices and able to deal with a mature clientele
· Strong individual and team player with a positive attitude
· Demonstrated ability to adapt to change with a forward-thinking mindset, offering solutions and creative thinking
· Strong skills in communication (verbal, written and listening), time-management, multi-tasking, organization, attention to detail, problem analysis/solving and overall work ethic
· Self-motivated and able to work under pressure within a fast-paced environment
Education/Knowledge/Experience
· Fluent in English (Bilingual French an asset)
· Administrative and office experience (or relevant experience)
· Basic understanding of the insurance industry an asset
· High school diploma or equivalent preferred
· Can operate a multi-line phone system
· Very proficient computer skills and working with various computer programs/applications (Microsoft Outlook, Word, Excel and Power Point)
· Accurate/thorough data entry and typing skills
Our business hours of operation are Monday to Thursday 9:00 am – 5:00 pm, Friday 9:00 am – 4:00 pm. Hours may vary upon the needs of the company.
Job Type: Fixed term contract
Contract length: 6 months
Salary: $16.75 per hour
Schedule:
Ability to commute/relocate:
- Barrie, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative experience: 1 year (preferred)
Work Location: In person
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