Job Description
Salary Rate: $45,500– Check out the YMCA’s total compensation package!
Location: Toronto Wagner Green YMCA Centre
Work Hours: 37.5 hours per week
Employment Type: Full-Time Contract Salaried-12 months with possibility of extension
Number of Vacancies: 1
Anticipated Start Date: August 7, 2023
Deadline to Apply: August 2, 2023 at 5 pm
Be the Spark! Join our dynamic Team, where every day is different, and you will always be engaged with meaningful work!
Toronto Wagner Green YMCA Centre is a part of YMCA Employment and Community Programs which provide a variety of employment and counselling programs to youth ages 16-24 throughout the GTA. It provides a variety of supports to homeless and street-involved youth in the Queen Street West area. Services include employment, housing, substance use, harm reduction, mental health and other related supports. The Wagner Green YMCA is2S LGBTQIA+ positive space where all sexual orientations and gender diversity are welcome and celebrated. These services and supports are provided directly by the YMCA of Greater Toronto and community partners.
Utilizing a Housing First for youth approach, the Wagner GreenYMCA will be operating Streets to Homes Street Outreach Services. Street Outreach Counsellor will engage with youth who are homeless and living outside to provide services in the community rather than having to attend an institution to access services. These services are provided on a daily basis in the community including on the streets, under bridges, in parks, coffee shops drop-in centres and other spaces frequented by homeless youth.
In this role, you will:
- Conduct intake interviews with clients in a variety of locations: public, homeless and institutional settings to assess functional, income, employment and housing status to determine program eligibility.
- Initiate case management to resolve the reason why the client is street involved and provide assistance in preventing relapse of becoming street involved again in the future.
- Liaise with non-profit Streets to Homes service providers in the coordination and provision of services to the client as determined in the case plan.
- Connect clients with income supports, health services, mental health services, legal services, and addiction and/or harm reduction services as appropriate or required
- Assist clients with housing applications and identification access; develop housing case plans with clients and work with landlords to secure housing
- Provide ongoing assessment, case management, care coordination and monitoring of client’s needs; monitors and evaluates clients changing needs and coordinates individualized services.
- Provide brief follow-up support to housed clients including liaising with landlords, working with volunteers, fostering a stable living environment, preventing evictions and ensuring rent is paid in full and on time.
- Collect, and evaluates information to determine client’s eligibility, including verifying information through personal interviews and liaison with client supports, relevant service providers, community agencies, landlords.
- Prepare case management assessment and case note documentation; maintains member case files and ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards.
- Respond to and investigates enquiries, complaints and emergency situations involving clients; assesses the situation and presents and implements solutions; listens, mediates, negotiates and provide support and guidance to resolve issues.
- Participate in research activities and program development and delivery.
- Liaise with staff from other programs and community agencies to provide program information or advocating for transfers/placements of clients.
- Adhere to all YMCA House protocols and practices as well as Association and other relevant policies and procedures
- Participate in volunteer supervision, staff meetings and professional development trainings as required
- Perform other duties as assigned
You bring:
- Post secondary education in social or human services
- Minimum of two years in a setting that provides service to homeless or street involved youth including case management
- Ability to work flexible shifts
- Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes and other relevant housing legislation
- Training certificate in defusing hostility and/or crisis prevention
- Knowledge and ability to integrate anti-oppression, anti-black racism, critical disability, 2SLGBTQIA+ and trans-positivity, trauma informed care, recovery approach in support to mental health and strengths-based principles into practice
- Knowledge of the issues that lead young people to become homeless, and an ability to work with youth in a respectful, non-judgemental and consistent manner
- Extensive skills in mental health, harm reduction, and marginalized individuals with complex needs
- Excellent written communication skills
- Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers; excellent written/verbal communication skills
- Ability to communicate and to resolve conflict in a constructive and professional manner
- Experience with Windows, Microsoft Word Perfect/Excel
- Valid First Aid/CPR Certificate; knowledge of health and safety and child protection laws
What you need to succeed:
- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Why work for the YMCA?
The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.
Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.
The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview
Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.
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