Job Description
The Opportunity:
The City of Red Deer is currently recruiting for a Payments Service Associate. The Payments Service Associate is responsible for providing cashier and general accounting services related to receiving, processing and balancing all payments to The City of Red Deer. They are also responsible for maintaining cash custody and security. This role is one of several positions that provides general customer service information on behalf of the City. In this role, excellent customer interactions, accuracy and attention to detail is critical as errors could have a negative impact on customer perceptions and relations and could impact municipal revenues.
As our preferred candidate, you will have:
- Grade 12 diploma supplemented with completion of college level accounting course.
- Three years’ related experience in an integrated computerized environment, preferably performing cash handling, banking or accounting duties.
- Demonstrated aptitude for communicating effectively with the public and other City departments including during situations of conflict.
- Efficient operation of a variety of office machines (calculator, debit machine, computer, etc.)
- Above average mathematical skills.
- Proven ability to process a high volume of work with frequent interruptions and conflicting priorities, ensuring that essential tasks are completed within rigid deadlines.
- The following experience would be considered an asset:
- Previous experience with computer programs similar to JDEdwards, Trapeze, Geoware, or Tempest Utilities software
- Knowledge of accounts receivable, utility and collections theory/procedures and ability to apply legislation and policy (MGA, City policies and bylaws, GST) to business practices
- Formal training in Violence in the Workplace, Dealing with Difficult Customers
- Previous experience of GST, MGA, City Policies and Bylaws in a municipal setting
- Exposure to MS Excel and experience with MS Word and Outlook
- All employees must demonstrate the RISE Principles (Respect, Integrity, Service and Excellence) in the work they perform.
- Demonstrate an ability to work independently with a high degree of accuracy and in accordance with policies and procedures.
- Maintains strict confidentiality of information (FOIP training will be provided).
- Ability to determine priorities create plans and organize their work in an environment of competing activities and frequent interruptions to accomplish goals efficiently and effectively.
- Demonstrates the ability to handle sensitive and confidential subject matter,
- Displays strong interpersonal, teamwork and flexibility skills.
Affiliation:
Canadian Union of Public Employees, Local 417
Remuneration:
$30.37 to $31.97 per hour
Hours of Work:
75 hours biweekly; Monday to Friday; some evening and weekend work may be required when needed.
We thank you for your application. Only those selected for an interview will be contacted.
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