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customer relations

Job Description

• Education: College/CEGEP
• Experience: 7 months to less than 1 year

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Order office supplies and maintain inventory
• Receive and log complaints
• Receive payments
• Sell merchandise

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Word

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Physically demanding
• Repetitive tasks
• Standing for extended periods
• Walking
• Work under pressure
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week

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