Job Description
Customer Service Representative: Intake
The Ottawa Humane Society is a non-profit, community-based organization and a registered charity. Since 1888, we have been the leading organization providing a safe haven for sick, injured and homeless animals in Ottawa. For more information on the Ottawa Humane Society, visit us at: http://www.ottawahumane.ca.
Under the direction of the Supervisor: Customer Service, the Customer Service Representative: Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS).
The hourly wage range is $20.32 - $24.72 as per our collective agreement.
What would you do?
- Ensure professional intake and discharge of animals
- Assess and document the health and behavior of incoming animals
- Examine all in-coming animals are thoroughly for identification
- Research all possible avenues to match an animal to its owner
- Be aware , and make use, of relevant online and community resources
- Maintain the MAS area, facilities and equipment
- Accept and manage OHS payments and donations as required
- Enter and maintain data integrity in Raiser’s Edge and Chameleon
- Support the activities of coworkers, volunteers , students and work placements a provide orientation and training as required
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good animal care practices
- Produce and maintain accurate reports, records and files
- Participate in supervision, evaluation, training and other meetings as required
- Participate in the identification and evaluation of OHS program goals and objectives
- Participate in professional development opportunities
- Represent OHS in a professional manner
- Participate in public relations and promotional activities as required
- Will be required to assume some of the responsibilities of Customer Service Representative: Adoptions
- May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL
What are we looking for?
- Secondary school diploma or equivalent
- Minimum of one year experience in customer service
- Animal handling experience preferred
- Proficiency in Microsoft Office Suite
- Professional proficiency in spoken and written English and French is preferred
Working Conditions/Physical Requirements:
- Employee may be required to work evening, holiday and weekend shifts
- Employment is conditional upon the ability to provide services in a safe manner, including , but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
- Employee will be required to wear a uniform designated by the employer
- Employment is conditional upon maintaining confidentiality of OHS information
- Employment is conditional upon the ability to work around all species of animals safely
Job Type: Part-time
Salary: $20.32-$24.72 per hour
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Language:
Work Location: In person
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