Salary 50400 - 36056 CAD Company Rapid City Tranportation Website www.rapidcitytransport.com Headquarters CEO Revenue Type Sector Founded
Job Description Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Quality Control teams, and to further add to our dynamic company culture.Position: Customer Service RepresentativeDepartment: Customer Service DepartmentType: Full Time - Permanent: Monday-Friday and Saturday-Wednesday schedules availableWhy work at RCT?Onboard training is roughly 8-10 weeks in office.Hourly rate increase after successfully completing 3-month and 6-month probationary periods. Thereafter, eligible to participate in performance management reviews.Opportunity to support the vulnerable sector and make a difference in someone’s life.Not a sales environment; we focus on call quality and accuracy.Work in an inclusive culture, with a supportive and diverse team and have access to management who really care.Participate in recognition programs, service awards, office events and other celebrations. Position Responsibilities:Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concernsRecord and modify customer information within the databaseOffer support and solutions to customers in accordance with the company's customer service policiesCollaborate with key stakeholders and teams to stay updated on new products, services, and policiesOther duties as requestedPosition Qualifications:High school diploma or equivalent (GED)Minimum of 1-year customer service experienceExcellent English verbal and written communication skillsFrench verbal and written communication skills considered an assetExcellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)Friendly, patient, empathetic, dependable and self-motivatedHigh ability to pleasantly and professionally converse with clients on the phone, transfer information accurately into company software and maintain high accuracyAbility to work independently and as part of a teamAbility to multi-task and high ability to operate in a busy environmentFlexible to work 40 hours a week between the hours of 6:00am and 11:30pm and occasional weekends. Currently hiring for both Monday-Friday and Saturday-Wednesday schedules.AutoLux Ltd. o/a Rapid City Transportation has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers. We have over 300 employees, with the main office located in Pickering, Ontario.Thank you for your application. Only candidates selected for interview will be contacted.AutoLux Ltd. o/a Rapid City Transportation is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.Indeed Tag: CSR Apply Go Back