Job Description
Job Description: Customer Service Representative
Responsibilities:
- Provide exceptional customer service by addressing inquiries and resolving customer issues promptly and professionally
- Handle customers and provide accurate information and assistance
- Maintain customer records by updating account information and documenting interactions
- Process orders, returns, and exchanges in a timely manner
- Collaborate with other departments to ensure customer satisfaction and timely resolution of customer concerns
- Follow company policies and procedures to ensure consistent service delivery
- Identify opportunities for process improvement and provide feedback to management
Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities to address customer issues effectively
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail to ensure accuracy in data entry and order processing
- Ability to work well in a team-oriented environment
We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing outstanding customer service, we would love to hear from you.
To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.
Job Type: Part-time
Part-time hours: 10-12 per week
Salary: $16.00 per hour
Flexible Language Requirement:
Supplemental pay types:
Ability to commute/relocate:
- Saint John, NB: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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