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help desk technician

Job Description

Who we are:

Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our communities in the City of Ottawa.

OCHC has been recognized as one of the National Capital Region’s Top Employers for six years in a row due to its innovative and proactive programs on diversity, equity, and inclusion, employee health and wellness and corporate culture.

OCHC is committed to creating equal opportunities for all employees and celebrates the diversity of its workplace as it mirrors the diverse communities within our beautiful city. By working together, we foster the growth of our team as well as the communities we serve.

WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE!

What we offer:

Being an employee of OCHC you will have the chance to make a positive impact where it matters and help your community in more than one way! On top of that, you will have access to a comprehensive and competitive compensation & benefits package, flexible work options, professional development, health & wellness programs and more!

What we seek:

OCHC is currently seeking a dedicated Helpdesk Administrator to be the first point of contact and provide support to end users regarding computer software and/or hardware. Reporting to the Manager, Information Management/Information Technology (IM/IT), and under the guidance of the Helpdesk Coordinator, the Helpdesk Administrator will provide basic troubleshooting, network access, administer system, and deploy computer equipment.

Helpdesk Administrator with OCHC:

Providing affordable and quality solutions for our tenants is the mission of our organization. By using various technologies, we can make this mission a success and create a better world for our tenants. As the Helpdesk Administrator, you will be a major player in shaping the communities we serve while unleashing your passion for technology. You will be the key that enables our employees to serve our communities and bring change into the lives of our tenants.

As the Helpdesk Administrator, some of the things you do will include:

· Be the first point of contact and provide basic technical support

· Receive and respond to telephone, emails, and in-person requests for assistance (may require trave to user site)

· Troubleshoot routine issues

· Conduct basic diagnostics and consult technical manuals

· Deploy computer equipment for other employees

· Identify and escalate complex issues to proper team members

· Administer system and network access rights

· Provide coaching on the basic use of computer hardware and/or software

As a helpdesk Administrator, you can look forward to:

· Fast-paced environment filled with exciting and novel challenges to overcome

· Unique and ever-changing work tasks every new day

· Opportunities for personal and professional growth

· Using creative and problem-solving skills to help our organization to bring positive change in our communities

What you bring:

Education & Experience:

A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge, and ability warrant.

· Post-secondary education in computer systems technology, network administration, or a related discipline

· Minimum of one (1) year experience in a technical support role, preferably in a helpdesk environment

· Up-to-date and relevant knowledge in the information technology field

· System administration of Microsoft products including Windows, Outlook, Office Suite, and SharePoint

· Working knowledge of computer hardware and software troubleshooting tools

· Knowledge of Word, Excel, Outlook, SharePoint and computer imaging software

· Working knowledge of relevant legislation including Municipal Freedom of Information and Protection of Privacy Act

· Fluency in English is required

· Functional capacity to communicate in French is an asset

Skills and abilities:

· Ability to follow protocols, take initiative, and work without close supervision

· Excellent organizational skills

· Outstanding interpersonal and communication skills

· Demonstrated ability to use manufacturer's/supplier’s documentation and support

· Ability to explain technical matters to non-technical users both written and verbally

Other requirements:

· Satisfactory Criminal Records Check

· Valid “G” driver’s license or equivalent and provide a personal vehicle for business use

· Must be able to work evenings and weekends on occasional basis, as required

Work conditions:

This is a full time work on-site position. (35 hours a week)

OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.

Apply now!

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