Job Description
LanguagesEnglishEducationNo degree, certificate or diplomaExperienceExperience an assetResponsibilitiesTasksInvestigate complaints and claimsRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProcess guests' departures, calculate charges and receive paymentsBalance cash and complete balance sheets, cash reports and related formsMaintain an inventory of vacancies, reservations and room assignmentsClerical duties (i.e. faxing, filing, photocopying)Answer telephone and relay telephone calls and messagesAssist clients/guests with special needsPerform light housekeeping and cleaning dutiesProvide customer service
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