Job Description
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive and patient-centric than ever before. LMC has 13 multi-disciplinary centers of excellence and 22 clinical research sites located in 3 provinces (Ontario, Alberta, and Quebec). Our 60+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified Medical Office Administrators, Medical Assistants, Registered Nurses, Registered Dietitians, Physician Assistants, Pharmacists, Optometrists, Opticians, Optical Assistants, Chiropodists, Podiatrists, Health Coaches and Clinical Research Professionals.
Currently, our growing team is looking for a Medical Office Administrator who can work with us on a permanent full-time basis supporting our LMC Ottawa clinic (4100 Strandherd Dr, Ottawa).
Responsibilities
- Checking in patients (reception/registration) and checking out patients (scheduling follow ups).
- Adhere to LMC’s Administrative Policy Manual and Care Promise.
- Management of all patient appointments appropriately and providers schedules as per our SOP.
- Completing all daily tasks such as:
- Providers tasks and assignments.
- Handle all external referrals to other specialists, diagnostic bookings and other tests for all providers.
- Liaising with medical laboratories/physician offices for appropriate patient documentation.
- Co-ordinate patient visits along their care path, especially across LMC’s multidisciplinary services: Chiropody, DEP, Optometry, Pharmacy and Research.
- Respond to all patient inquiries by email.
- Responding to all telephone inquires and retrieving and returning messages.
- Handling incoming and outgoing mail, faxes and shipments (site specific).
- Process patients accounts receivable and payable (credit card, debit, cheque & cash payments), when required.
- Ordering office and medical supplies, when required.
- Complete third party forms & letters, when required.
- Coverage for other administrators, as required.
- Other administrative duties, as assigned.
- Provide Medical Assistant (MA) support, as needed.
Requirements
- 1-2 years of Medical Office Experience and/or Medical Office Assistant Diploma.
- Proficient knowledge of Electronic Medical Records system (Knowledge of Accuro is considered an asset).
- Sound knowledge of medical terminology.
- Good interpersonal and customer service skills with the goal of helping patients access services to improve their health.
LMC Healthcare values the health and well-being of our employees, clients and patients and as such we have instituted a COVID-19 Mandatory Vaccination policy for all employees. All candidates attending interviews in-person or receiving job offers will be required to provide proof of vaccination prior to entering our facilities. Accommodations will be provided for those who cannot be vaccinated for a reason protected by applicable provincial human rights legislation.
LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.
We thank all candidates, however, only those candidates selected for an interview will be contacted.
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