Job Description
Our mission Human Resources (HR) is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career opportunities. In all that we do, we seek to create competitive advantage by dedicating resources to attracting, developing and retaining talented individuals who are customer-focused, collaborative, innovative and driven. Leads HR Services operations in a respective country HR front office and drives end-to-end operations, delivering high-quality services against agreed performance targets. Responsible for people management in the respective HR front office. Also, accountable for locally meeting the globally set standards for HR Services operations and ensuring that the local legal and regulatory requirements are adhered to by the HR Services operations hub and front office of the respective country.
- Defines and drives the people management strategy of the HR front office (e.g., workforce planning, training, engagement, mentoring, succession planning, incentives, and retention).
- Is accountable for end-to-end HR operations in the respective country. Delivers services aligned with global/local controls, country compliance requirements, KPIs and quality targets. Identifies opportunities for increased efficiencies through process improvements, standardization and/or automation.
- Contributes to the budgeting exercise and is accountable to manage the functional cost to meet the approved budget.
- Is responsible for the HR contact center in the respective country. Drives the enhancement of the customer experience journey, analyzes received customer feedback and manages actions accordingly.
- Contributes to planning and developing the HR Services operations strategy and roadmap and is committed to implementing the same in the respective HR front office.
- Is accountable to implement global initiatives like acquisitions, divestments, new policies, etc. in the respective country.
- Contributes to global projects by offering local expertise and knowledge (functional, technical) and supports collaboration across different functions.
- Encourages and supports cross-collaboration within HR Services operations and other HR functions to optimize processes and therewith promoting synergies.
- Bachelor’s degree in human resources or management
- 10 years of experience in HR
- Experience in customer service, HR operations and related local legal and regulatory requirements
- Efficient in team and performance management
- Excellent verbal and written communications skills in French and English
- Good analytical skills
- Comfortable and able to work in a large matrix organization reporting regionally and locally
- Sound judgment and autonomy
- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. #LI-hybrid
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