Job Description
- Parq Vancouver Resort & Casino
- Management
- 39 Smithe Street Vancouver
- 1 position available
- Accessible Employer: Yes
- Open to International applicants with valid Canadian Work permits: Yes
Posted on July 14, 2023
OUR COMPANY
Parq Vancouver is Where Vancouver Plays.
Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.
We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.
OVERVIEW
Reporting to the Director of Security, the Security Operations Manager is responsible for managing Parq Vancouver’s Security Department, which is responsible for the safety, and security of all persons on property, proactively reviews operations for efficiencies and profitability, excels at customer service and remains compliant with all regulatory standards and applicable laws of this jurisdiction.
The Operations Manager will be responsible for day-to-day oversight and direction of the Security Department Operations. This leadership position assists with mentoring, motivating, and performance management of all team members. Oversee and implement the Resort Customer Service Model to ensure a superior level of customer service is provided during all guest interactions with Security Associates. The Operations Manager is the key position to ensuring the department functions efficiently and effectively.
WHY WORK AT PARQ
Extended Health and Dental Benefits!
RSP/RRSP Matching!
Employee and Family Assistance Program!
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets!
Discounted rates at local businesses within the community!
Volunteer opportunities!
Employee Recognition Program!
Opportunities for growth and development!
Companywide events!
Refer a Friend Program!
DUTIES AND RESPONSIBILITIES
Responsible for the security and safety of all persons on property
Responsible for the protection of the assets of the company
Communicate regularly with the officers and supervisors, ensuring key information packages from Marketing and Event Planners are rolled out, Department updates are distributed, follow up on accident and incident reports, facilitate a culture built on 2 way communication
Maintains the highest level of discretion and confidentiality for the Security Department and broader management related issues
Conduct both on and off property reflects positively on Parq Vancouver and encourages others to maintain the same standard
Oversee and administer human resource components of the department including hiring, terminations, and progressive discipline. By monitoring the evaluation and disciplinary process of Security Team Members to ensure compliance with operating procedures and Parq Vancouver guidelines are followed
Promote positive morale within the department, through interactive leadership, department specific recognition and reward program, increase department retention and growth
Develops and executes comprehensive and position-specific training programs for all levels of the department. Training Coordination for ART2, GSO, AST, OFA1, OFA2, Conflict Management, Security Relevant Training and Refresher courses. Ensuring renewal of relevant BCLC training requirements
Liaise with other department leaders on inter-department functions and overall resort operations
Monitors the evaluation and disciplinary process of Security Team Members to ensure compliance with operating procedures and ensure Human Resource guidelines are followed
Security Regulatory Audits – Review and action items raised from regulatory audits – BCLC, GPEB, RG Check. Assist with required internal and external Security Compliance Audits, Reporting and Action Plan execution
Knowledgeable of all marketing initiatives both internal and external as they relate to Parq Vancouver. Coordinate communication and dissemination of relevant resort media within Security Department, i.e. Marketing programs (Resort and Casino), Convention Events, Partner Events, Property Information Briefs, HR Resources, Security Updates
Responsible for directing, documenting/auditing and coaching oversight of all Security Team Members to ensure they are adhering to the company’s superior customer service standards
Oversee and assist with bi-annual development plans for all Security Leadership, overview the administration of plan development process with the Security Team
Oversee and review Security Department Payroll
Review and update Scheduling – Daily Schedule, Weekly, 16 Week Bid, Vacation, Shift adjustments, Coordination of Security Team between – Casino, Hotel, Parking, Convention and Food Venues
Act as a project leader when requested by Director of Security
Other duties as assigned by the Director of Security
QUALIFICATIONS AND EXPERIENCE
Minimum 6-8 years’ experience in the gaming/casino/hospitality industry or a related industry preferred. Experience operating in a high security and regulated work environment
3-5 years’ minimum experience in a Management Capacity
Experience in managing all aspects of department operations with a diverse workforce including Payroll, Scheduling, Communication, Team Building and Associate Development.
Post-Secondary Education in Law Enforcement, Policing, Social Sciences or related field.
Strong leadership qualities with the ability for conflict resolution, effective decision making, and directing staff diplomatically
Demonstrated experience intervening and deescalating conflict situations with non-violent tactics
Ability to remain professional and perform duties under stressful conditions
Must have excellent verbal and written communication skills
Previous experience in report writing and incident investigation skills
Excellent knowledge of the Standard Operating Procedures as they pertain to Casino, Hospitality and Food and Beverage Operations
CERTIFICATES AND/OR LICENSES REQUIREMENTS
Ability to obtain a valid GPEB registration
Ability to complete all BCLC required trainings
Serving it Right Certification
Valid BST Certificate required
Current OFA certification an asset
Voluntary Self Exclusion Enrolment
Gaming Security Officer Training Certificate required
PHYSICAL REQUIREMENTS
Able to lift, handle, and transport materials that are over 20lbs
Required to sit, stand and walk during working hours
Serving It Right
Please apply online on the Parq Careers website
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