Job Description
Company Introduction
A subsidiary company of Tenmay16, Finlandia Pharmacy & Natural Health Centre (“Finlandia”, https://finlandiahealthstore.com/) located at 1111 W. Broadway, Vancouver, BC V6H 3X5, is hiring for a Operations Manager. Finlandia is well known in the community, has an onsite compounding facility, and carries a series of private label supplement products. At Finlandia, our goal is to help our customers achieve their health needs. We have registered holistic nutritionists, naturopaths, herbalists, pharmacists, and more. Finlandia is known for bridging the gap between traditional and alternative medicine.
Duties and Responsibilities
- Sets metric goals for other manages and staff;
- Heads meetings at several locations;
- Identifies underperforming areas and inefficient processes and develops strategies to gain improvement;
- Reviews financial and operational reports and visits retail locations to conduct audits;
- Handles with customer queries and complaints;
- Manages inventory control;
- Maintains the company's visual merchandising strategy;
- Meets with client contacts and provides daily updates as necessary;
- May recruit, hire, train staff, evaluate employee performance, and recommend and initiate promotions, transfers and disciplinary action.
Skills, Experience, and Qualifications
- University degree(s) in Business Administration, Marketing & Sales, Pharmaceutical Sciences etc., supplemented by at least 4 years of progressively responsible experience in retail operations, especially in pharmaceutical industry, services companies or operations industries is required;
- Relevant experience is preferably with a sales/marketing and retails operation team to builds and manages teams, implementing people management strategies;
- Sound understanding of the pharmaceutical retail sales operations, inventory control, logistics and vendor management’s S&OP process and key performance metrics;
- Experience in the Medicines and Healthcare Products industry is very desirable;
- Strong teamwork spirits, able to build and facilitate strong cross-functional work teams.
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