Job Description
Location:Quebec City, Quebec, CA Toronto, ON, CA Ottawa, ON, CA Montreal, Quebec, CAReq ID: 35621Jobs by Category: OperationsJob Function: Project/Program ManagementStatus: Full TimeSchedule: Regular
Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work?
Are you a naturally curious person that believes learning is a continuous journey?
Do you prioritize your well-being and want your employer to do the same?
The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.
Our team and what we’ll accomplish together
Lead projects and programs that make a different to our customers!
The TELUS National Solutions Delivery Customer Program Management Office (NSD CPMO) team is passionate about providing best-in-class project management and support to TELUS Business Solution team’s largest customers. We’re not your traditional project management team. Highly motivated and driven, we strive to deliver industry-leading customer experiences.
We focus on balancing TELUS’ operational constraints, contractual requirements, profitability, advocating for the customer and actively managing and enhancing program delivery.
What you’ll do
- Project Management Experience: Deliver quality multi-PLT/stream, large, complex programs
- Strategic Mindset: Develop a strategic vision and correlating priorities to lead the team through delivery
- People Leadership Skills: Leverage the leader/coach model to drive a high-performance team culture
- Financial Management Skills: Capture and track project financials, reporting on status and measuring overall profitability
- Operational Know-How: Operational best practices in service delivery, assurance and customer care
- Compelling Communication Skills: Clear, concise and influential in all aspects of communication to various audiences
- Decisive Nature: Analyze data to make decisions and problem-solve to align with the corporate strategic vision
- Love of a Fast-Paced, Innovative Environment: Leading in a continuously changing, dynamic environment including digital innovation projects
- Thrive on Ambiguity: Provide clarity to successfully navigate and lead through areas of grey
What you bring
- Bilingualism English and French (mandatory)
- PMP designation - thorough understanding of project management methodologies, principles and practices
- 7+ years of program and/or project management of major, complex engagements managing cross-functional programs and stakeholder groups
- A disciplined approach to ensure strong project financial controls to manage revenue, margin, and capital spend aligned with the business case
- Demonstrated knowledge of TELUS wireline and/or wireless products and supporting fulfillment processes
- Security clearance: Candidates must have, or meet, Provincial and Federal security clearance requirements
- Ability to travel
Great-to-have
- Scrum master certification, Lean Six Sigma Black Belt and ITIL certification, or equivalent designation
- Experience with public sector customers is desirable
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