Job Description
REV UP YOUR CAREER with Dilawri Group!
Dilawri Group of Companies is actively searching for a Receptionist to join the team at Dilawri Group!
ABOUT US
Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.
Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.
- Passion for Excellence – To be the best, all the time.
- Integrity – We are professional, ethical, honest and accountable.
- Teamwork – We promote and environment of collaboration and respect.
- Customer Focused – We ensure every customer is satisfied.
- Willingness to Grow – We continuously innovate and improve.
- Make a Difference – We support the communities we serve.
ABOUT THE ROLE
- You are the Manager of First Impressions. As the first point of contact for clients, you require exceptional customer service skills and professional phone etiquette. You will greet and assist clients when they first arrive at the dealership.
- Responsible for answering and directing all incoming phone calls in a professional and courteous manner.
- Provides basic information about the dealership and the Dilawri Group in order to answer inquiries and to refer customers to the appropriate individual or department.
- Maintains the cleanliness of the customer waiting lounge and ensures it is well stocked.
- Performs administrative duties such as recording sales traffic, distributing schedules for Sales Representatives, maintaining gas chit books and receipts, updating telephone lists, updating vehicle inventory lists and ordering business cards.
- Reviews appointments and deliveries in dealership software and maintains customer relationship management alerts and customer maintenance.
ABOUT YOU
- You are committed to offering world class customer service and building lifelong customer relationships.
- You have a growth mindset and are continuously innovating and developing your skills.
- You thrive in an environment that supports collaboration and respect.
- You are passionate about making a difference.
- You are honest, trustworthy and care about providing the best possible customer experience.
Give us the right attitude, we’ll give you the rest!
If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.
We thank you for your interest in a career with Dilawri Group of Companies! Go to our website to see more about our company and the many reasons why you will want to work for us!
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