Job Description
Veterinary Receptionist - Client Care Specialist
Calgary, AB
Western Veterinary Specialist & Emergency Centre is currently welcoming a customer service focused Receptionist/Client Care Specialist to join our team. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciate!
- Create a warm and welcoming environment for our patient and pet parents
- Assisting veterinary staff with various tasks and treatments when required
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- Strong organizational skills
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Qualifications:
- 1 year experience in a front desk client facing role or customer service role client facing role
- Able to manage a multiline phone system
- Excellent interpersonal skills when interacting with clients
- Experience interacting with clients that requires patience when resolving customer complaints
- Must be detailed and organized
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!
- A caring culture of Wellness and Appreciation!
- RRSP Employer 5 % Match Program – saving for your future just got easier!
- Competitive wages and benefits!
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Employee Assistance Program
- Referral Bonus Rewards
- Opportunities to give back in your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps!
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- Paid time off
- RRSP match
- Store discount
- Wellness program
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Calgary, AB T3C 0J8: reliably commute or plan to relocate before starting work (required)
Experience:
- Veterinary Assistant: 1 year (preferred)
- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Apply
Go Back