Job Description
Weins Auto Group is looking for a Service Receptionist at Don Valley North Toyota. We are seeking a highly motivated individual who is energized by delivering excellence to our customers. This position is an integral role at Weins Auto Group and is responsible for ensuring the organization of the Service Department and providing top-notch customer service.
We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person.
Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career:
We Offer:
- Competitive pay plan and comprehensive benefits plan (with options to suit your needs)
- Employee benefits (i.e., Group RRSP Plans, Educational Assistance Program, Vehicle Purchase Program, etc.)
- Tools for success include: ongoing training and management support
- Opportunities for career growth within our organization
Responsibilities
- Maintain knowledge of basic dealership information to help all clients while visiting Dealership
- Handle customer inquiries and complaints with integrity and poise
- Maintain a positive working relationship with team members and management in a team environment
- Greeting customers and visitors ensuring optimum customer service
- Ensure customers are directed to appropriate Department and Staff Members
- Input customer information into the client database
- Enter and update client information and traffic record counts into dealership database
- Maintain the housekeeping of customer lounge
- Serving coffee and refreshments to our guests
- Maintaining coffee machine and ordering supplies.
- Covering shifts for service receptionist / coordinator
- Monitoring customer facing areas for cleanliness
- Engage with clients and bring guest concerns to GSM
- Punctuality and reliability are a must
You’ll also need to have:
- Customer service experience in a dealership (considered an asset).
- Exceptional communication and interpersonal skills
- Attention to detail, strong organization skills, and the ability to multi-task will ensure you succeed in this role
- Mandarin speaking skills an asset
Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.
Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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