Job Description
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.
Scope
The Rimrock Resort Hotel Sales Department and Fairmont’s Canada Western Mountain Region (Rimrock Resort Hotel, The Fairmont Banff Springs, The Fairmont Chateau Lake Louise, The Fairmont Jasper Park Lodge, The Fairmont Chateau Whistler) are seeking a high energy Sales Coordinator who is extremely dedicated to their job and is willing to go the extra mile and able to think out of the box. We are looking for a hospitality career professional, who is interested in beginning a career in Sales and Marketing and has a strong desire to excel, and exceed the expectations of our guests.
Duties & Responsibilities
- Managing and tracking incoming telephone, email, and online sales inquiries directing to the appropriate Sales Manager and preparing a proposal within a 24-hour turnaround time
- Creating proposals, estimates, and contracts based on individual client’s demands and Sales Manager negotiations
- Managing follow-up correspondence requests for both proposals and contracts
- Blocking guest rooms and function spaces in property management software based on contracts and client needs
- Consulting General Manager, Conference Services and Chef for unique requests and pricing
- Copying and distributing all pertinent data concerning booked activities to appropriate departments
- Scheduling and conducting site inspections with clients
- Preparing a variety of weekly and monthly Sales reports
- Maintaining Sales collateral and creating and updating Power Point presentations for Sales and Conferences department
- Providing administrative assistance as required to Sales Managers and Director of Sales & Marketing
- Be an effective team player within the Sales team of Canada’s Western Mountain Region and with other team members in Catering and Conventions, Guest Services, Food and Beverage and other key areas within the hotel and the region
- Actively seek opportunities to improve systems and procedures
Physical Demands
- Significant sitting and using a computer and telephone
- Occasional walking and standing
- Occasional lifting and carrying items weighing up to 16 pounds / 7 kg
- Occasional reaching above and below shoulder height
Qualifications
- Completion of Grade 12 or equivalent
- Post-secondary education in business is an asset
- Minimum one year experience in hotel environment (ideally in Sales, Reservations, Conference Service or Front Office)
- Strong computer skills with competency in Microsoft Excel, Word and Outlook
- Excellent verbal and written communication skills
- Demonstrates high attention to detail
- Self-directed and efficient with excellent time management skills
- Excellent organizing skills with the ability to successfully manage multiple tasks simultaneously
- Knowledge of Opera Sales & Catering / Opera Sales Force Automation and Property Manager are assets
- Capable of working effectively while under pressure
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.
The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.
You can learn more about what to expect as a Rimrock employee here.
Apply
Go Back