Job Description
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you too.
Job Description:
Customer Service Orientation
- Serving our customers in the most efficient and courteous manner on the telephone and in person
- Up-selling and cross selling Corporate Products and Services
- Handling customer complaints and inquiries
Problem Solving
- Working to resolve problem shipments
- Working to resolve equipment and technology challenges
- Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
Relationship Building
- Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
- Building a positive relationship with customers
- Building a positive relationship with key contacts – Vendors, building tenants, etc.
Technology
- Assisting customers with shipping details and account challenges
- Loading, scanning, logging and calling resolution freight
- Cash reconciliation including deposits, key control
Communication
- Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
- Listening to customers and key partners
- Communicating to customers and key partners in a positive manner
Personal Responsibility and Accountability
- Compliance to all Corporate Polices and Procedures (including uniforms)
- Adhering to all Safety Standards
- Being on time/attendance
- Living the Purolator Values
- Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
Key Areas of Focus
- Customer service orientation
- Ability to problem solve
- Excellent in relationship building
- Experience and adaptation to using technology
- Excellent communication skills
- Takes personal responsibility and accountability for actions and situations
- 3-12 Months Customer Service Experience preferred
- 3-12 Months Retail Experience preferred
- 3-12 Months using technology/ POS system Experience preferred
- Ability to lift 70lbs./stand for 3 hour intervals
- Professional communication skills: oral communication (telephone and in person);
- Written communication; and listening skills
- Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
- Experience working in a team environment and independently an asset
- Experience working in an environment with safety standards an asset
POSTING DETAILS
Location: 519 - Ottawa
Working Conditions: Retail Center Environment
Posting Number: 62524
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play. We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on www.purolator.com/careers or https://careers.purolator.com. Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.
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