Job Description
By joining the RONA family, you’ll enjoy many benefits, such as:
- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more!
At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe’s, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So if you’re looking to do what you love, we could be perfect for each other.
Our expectations:
The General Project Sales Coordinator (PSC) is responsible for driving the store’s interior and exterior installs projects and providing customers with a superior experience from beginning to end on their home installation projects including kitchens, bathrooms, laundry rooms, basement renovations, flooring, hard surface counter tops, doors and windows, roofing, garages and sheds, decks and fences, siding. Superior customer service skills, superior project management skills and a desire to achieve results are essential for success in this role.
Your role:
- Develops sales plans in order to reach annual sales and margin objectives
- Actively generates sales through qualifying potential customers; repeat customers and through referrals
- Executes project and design consultations, including store showroom tours and on occasion in home;
- Produces design layouts with plans, elevations and 3D renderings, proposing products available in store or through special orders;
- Provides quotes to customers, including a detailed scope of work, project timelines and financial proposal including promoting financing plans offered by RONA
- Follows up and closes sales in order to meet sales and gross margin objectives;
- Facilitates the smooth and efficient processing of all customer transactions, including payment
- Ensures the smooth and efficient processing of all in-stock purchases and special orders;
- Liaises as necessary with customers and contractors (via visits, phone exchanges or e-mail) at all phases of the project’s realization to ensure superior customer satisfaction;
- Problem solves and advocates fairly for the customer, the contractors and RONA
- Manages customer escalations efficiently in order to reduce customer dissatisfaction;
- Facilitates relations between store departments and employees in order to ensure successful completion of the total project, including training employees on sales tactics and related programs;
- Occasionally schedules and completes on-site visits and inspections with customers and contractors
- Promotes other channels of RONA’S installs sales portfolio;
- Executes the Install Sales store signage strategy
The qualifications we are looking for:
- Exceptional customer service skills
- 3 years’ experience in interior/exterior project sales and management;
- Proven sales performance in previous roles, ideally in environments where financing is offered and guarantees are part of the offer;
- Passion for design and home improvement;
- Solid computer skills in recognized specialized design software (2020) and Microsoft Office suite;
- Superior product expertise;
- Advanced project management knowledge.
The masculine generic is used without discrimination and only in order to simplify the text. Rona Inc. is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.
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