Job Description
About Us
Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.
At TSoM, we recognize the importance of real workplace experience. We offer co-op programs and have partnered with employers from various industries to ensure that students maximize their potential and benefit from the duration of their studies with us. These partnerships support our students to gain real and valuable workplace experience. Our experienced faculty deliver the highest quality of education, using their expertise to help you achieve your full potential.
The Community Services Coordinator at TSoM will assist domestic and international students who arrive in Canada with spouses and/or children. TSoM is looking for an experienced and empathetic individual who will create community partnerships that are dedicated to helping students and their families overcome problems that keep students from succeeding in school; coordinate existing family and youth support services, family settlement services, health care providers, daycare, visa, and immigration support, as needed and resources permit. The candidate will be assisting students from diverse backgrounds with any inquiries related to but not limited to their educational journey.
Responsibilities
- Assists students in connecting with other agencies when students or families need outside intervention by securing health services, daycare, public schools, family settlement services, or other provisions that may improve student attendance and academic performance.
- Assists in developing programs to meet identified needs of students and families in collaboration with other community agencies and/or organizations.
- Participates in community activities and joins committees that directly or indirectly affect the needs of TSoM’s students and families as time permits.
- Accepts the responsibility to always promote the welfare and best interests of students.
- Performs assigned duties in a manner consistent with applicable laws, regulations, and goals of the institution, and community.
- Demonstrates commitment by fostering and supporting a teaching, learning, and working environment that honours diversity, equity, and inclusion.
- Works with international students and provides academic support to include understanding class registration and educational planning processes; advises students with non-immigrant applications to have visas, work permits, reinstatements, and reduced course load authorization.
- Maintains student’s documentation, updates records, and completes all other paperwork duties as required while maintaining confidentiality.
Education and Experience:
- Diploma or Bachelor’s degree in one of the following areas: Social Work, Psychology, Family Studies, Child Development or Education
- Minimum three (3) years of successful experience providing human and /or educational services.
Knowledge and Skills:
- Proven organizational, time management, case management, and crisis management experience related to managing family files.
- Knowledge of and respect for the diverse culture, families, and religious practices.
- Knowledge of community services for newcomers to Canada and placement resources in the area.
- Knowledge of the Canadian Immigration laws and regulations for international students.
- Maintain and provide a high level of confidentiality with clients.
- Good computer skills including excel, word, and outlook.
- Excellent interpersonal and team-building skills.
- Exceptional written and communication skills, inclusive of mediation skills.
- Excellent risk assessment and problem-solving skills.
- Excellent Child/family assessment skills.
TSoM is an equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. Accommodations are offered upon request for applicants participating in all phases of the recruitment and selection process in line with our Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Please indicate in your cover letter if you need to make an accommodation request.
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