Job Description
Employment Intake Support Specialist (Contract):About You:
A self-starter and a people person, you are well-equipped with empathy for others, direct yet tactful conversation skills, and a keen eye for detail. You are hoping to be able to bring your skills to the landscape or horticulture sector as well as gain valuable non-profit experience. Your emotional intelligence and coaching abilities are formidable assets when it comes to reading people's needs and coaching them to achieve their goals. This combination of experiences has given you an advantage when it comes to intakes or recruiting processes. You are a highly organized individual with a goal-oriented mindset, which makes you an invaluable asset for this role.
What You’ll Be Doing:
You will be responsible for performing intake interviews and helping to select candidates for our GROW training program; supporting job-seekers interested in entering the landscape and horticulture industry. You will be responsible for supporting the New entrant employment specialist team with achieving our program intake and client success metrics.
What You’ll Be Responsible For:
- Performing a minimum of 5 intake interviews per day as well as the administrative tasks of the client's application process.
- Provide input in the selection of a minimum of 20 participants per cohort ensuring a proper representation of participants who self-identified as belonging to an underrepresented group (ie. Women, Youth, Persons with disabilities, Racialized Groups, Justice Involved, Indigenous Peoples, etc.)
- Provide assigned program participants with orientation, and/or referrals during training delivery.
- Maintain a better than 80% success rate of clients completing the program and achieving employment goals
- Apply a continuous improvement approach to the new entrant program frameworks to maintain relevance and impact.
- Maintain accurate and complete files for each assigned client using SUMAC
- Enter data into trackers using programs like Google Sheets, Microsoft Excel
- Actively participate in team meetings and training
- Build and maintain relationships with Service Providers and community outreach organizations
- Answer questions about the GROW program
- Nurture a culture of service, innovation, and creativity within the staff environment
Requirements:
- Successful experience in applicant selection, and onboarding
- Demonstrates excellent oral and written communication skills to interact effectively with applicants, program participants, and staff
- Strong organizational skills paired with the ability to perform and prioritize multiple tasks.
- Demonstrated resourcefulness and problem-solving skills
- Detail oriented and demonstrated a strong work ethic
- Ability to think creatively and take initiative
- An understanding of the landscape horticulture trades is preferred
- Experience in organizing and hosting virtual meetings and events
- Experience working with not-for-profit teams, chapters, committees, and boards preferred
- Experience with database management.
- Strong interpersonal skills and commitment to a high level of customer service.
- Ability to prioritize and follow through effectively
- Technical savvy with software tools
- Demonstrated coaching skills
- Proficiency in Google Workspace
About this position:
- Contract ( 6 months)-with opportunity for extension
- Reports to GROW program manager
- Landscape Ontario has a hybrid work model in place allowing for flexibility and fluidity in your weekly schedule
- Our office is in Milton, ON at the 401 between James Snow Parkway and Trafalgar Rd
Salary and Benefits:
- $25.00-$30.00/hr
- Health and dental benefits
- Access to discounted cell phone plan
- A beautifully renovated modern office space
- Flexibility to work from home in our hybrid workspace
- The best co-workers anyone could ask for
About Landscape Ontario:
Landscape Ontario Horticultural Trades Association (LO) was established over 40 years ago with a mandate to promote and advance the Landscape and Horticulture industry through leadership, community, professionalism, and stewardship. Landscape Ontario represents over 3,300 members employing over 100,000 employees in Ontario in nine geographical chapters and across 10 occupational Sectors.
With the industry's vision to be recognized as professionals that provide economic, environmental, and health & wellness benefits for every community, LO strives to be the hub that creates opportunities for the current and future workforce to advance their careers and pathways to support this growing industry.
Landscape Ontario is a not-for-profit, volunteer-driven trade association. Dedicated to the advancement of the landscape horticulture profession. We strive to ensure that we are a collaborative and inclusive organization where people of all genders, races, religions, nationalities, cultures, sexual orientations, languages, and abilities are welcomed and can feel comfortable, respected, and valued. We look forward to reviewing your credentials and getting to know more about you!
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