Job Description
LanguagesEnglishEducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience2 years to less than 3 yearsResponsibilitiesTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareProvide business systems, network and Internet support to users in response to identified difficultiesSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwarePerform Web-server backup and recovery operationsAdditional informationWork conditions and physical capabilitiesAttention to detailPersonal suitabilityClient focusJudgementOrganizedTeam playerFlexibilityReliability
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