Job Description
LanguagesEnglishEducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience1 year to less than 2 yearsWork settingRelocation costs not covered by employerConsulting firmResponsibilitiesTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwarePerform Web-server backup and recovery operationsProvide customer serviceManage incidentsExperience and specializationComputer and technology knowledgeInformation Technology Infrastructure Library (ITIL)JiraDevice driversNetworking softwareNetworking hardwareInternetServersDesktop applicationsFile management softwareProgramming softwareWeb service designProgramming languagesSoftware developmentWireless networksAdditional informationTransportation/travel informationPublic transportation is availableWork conditions and physical capabilitiesWork under pressureTight deadlinesAttention to detailSittingPersonal suitabilityAccurateClient focusEfficient interpersonal skillsInitiativeJudgementOrganizedTeam playerAbility to multitaskTime managementHonestyBenefitsOther benefitsLearning/training paid by employerOther benefitsParking available
Apply
Go Back