Job Description
About us.
At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.
Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.
About the job.
This position serves as the Spa's point person, providing logistical support in the absence of the Spa Manager and Supervisors. As a key collaborator, you will be responsible for ensuring smooth Spa operations, including opening and closing procedures, maintaining a clean and welcoming environment, and greeting and orienting guests. Your attention to detail, friendly demeanor, and ability to manage multiple tasks will be critical in delivering a pristine and energized Spa experience.
About you.
- A warm and professional demeanor with a proven ability to manage the flow of people with ease
- A graceful and mindful approach to life, recognizing the impact you have on the entire spa experience as the bookend position
- A confident and calm demeanor that instills a sense of trust and capability in all interactions with guests and team members
- A guest-centric approach to work, dedicated to helping team members consistently provide an exceptional spa experience
- Strong communication skills, both efficient and effective, to ensure seamless operations and guest satisfaction
- Excellent decision-making skills, coupled with a keen attention to detail and a love for ensuring even the smallest details are taken care of
- Proficiency in Microsoft Office and prior experience with booking software is an asset
- Preferred minimum of 1 year of experience in a reception, customer service, office administration, or sales position
- Open and flexible availability preferred, including weekends and evenings until 8pm
What you'll be doing.
- Efficiently book, modify, and cancel spa appointments using Vagaro software
- Create a welcoming environment for guests, providing excellent customer service throughout their visit
- Provide knowledgeable recommendations for treatments and products based on individual client needs
- Monitor and respond to incoming emails through Outlook, handling reservations, inquiries, and requests professionally and promptly
- Coordinate appointment scheduling and ensure bookings are organized and efficient
- Answer phones promptly and professionally, assisting with inquiries and reservations
- Follow established procedures for invoicing, cash handling, and cash-out, meeting monthly sales targets
- Perform opening and closing duties for the spa, including administrative tasks
- Recommend spa products and maintain stock levels, following established product management procedures
- Respond to and resolve guest concerns and feedback in a timely and professional manner
What we offer.
- This position offers a competitive wage of $21.00 per hour based on experience, with the potential to earn additional commission
- We are committed to the health and wellness of our team members and offer extensive benefits to support their well-being
- An award-winning culture that makes you excited to come to work
- The opportunity to showcase your skills and make a difference in a stunning location
- Personal and professional development opportunities
- An employee referral program that offers a cash bonus for successful candidates
- Employee discounts, including 50% off at the Brentwood Bay Pub, Arbutus Room, and Spa Treatments at the Brentwood Bay Spa, as well as free paddle sport rentals at the Brentwood Bay Marina for you and a friend
- Friends and family discounts on hotel rooms
*If you have a disability that requires accommodation during any stage of our recruitment process, please email Josh Norman, Director of HR, at hr@brentwoodbayresort.com and let us know how we can best assist you*
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