Job Description
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
SUMMARY:
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service.
DUTIES & RESPONSIBILITIES:
Leads by example and ensures that cashier staff demonstrate our CORE Values
Interviews and recommends final candidates for hiring cashiers
Ensures cashiers complies with all Store Standards
Schedules cashier staff hours, days off and vacations within established guidelines
Trains employees in job functions and provides on-going coaching and instructions
Assists with completing performance reviews of cashier staff in conjunction with the FSM
CUSTOMER SERVICE:
Ensures exceptional customer service is provided beyond expectation
Ensures employees present proper image to the public in accordance with Uniform Policy
Ensures cashiers ask for PC Optimum Card during each transaction
Promotes all company initiatives of PC Optimum, fundraising with customers and employees
Is responsible for cash focused promotions/offers
Ensures all cashiers are aware of weekly promotions and scanning code of practice
Ensures lottery trays are to standard, locked, follow legislative lottery policy
FINANCIAL:
Performs clerical/banking duties
Assists with all coin orders, resolves all discrepancies with cash and coin orders
Maintains cash office / safe following Store Standards
Prints transaction exception report weekly identifying variances
Prints cash over/ short weekly; identifies and investigates variances
Knowledge of charge accounts as applicable
LOSS PREVENTION:
QUALIFICATIONS:
Planning, Judgement and Decision Making
Independent thinking and decision making when dealing with issues related to customer’s requests
Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
This position requires the ability to act upon tasks and goals outlined by management
EXPERIENCE:
Supervisory and labour management experience
Experience with retail/grocery and cash handling
Superior interpersonal skills
Efficient time management ability
Financial analysis ability
Strong verbal and written communication skills
Effective organization and planning skills
Commitment to providing exceptional customer service
WORKING CONDITIONS:
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Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
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