Job Description
Requisition ID: 176002
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Reporting to the Director, Brokerage & Advisory Operations, the Senior Manager, Brokerage & Advisory Operations supports and contributes to the overall success of the IWM Wealth Distribution business, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
The incumbent will provide leadership and support in assessing and documenting current and future state IWM Brokerage & Advisory operational processes, work collaboratively with the Wealth Distribution business line and Technology partners in supporting the definition and implementation of the Brokerage & Advisory Target Operating Model, and lead/support the definition and execution of operational workstreams in Wealth Expansion initiatives within the Caribbean, Central America & Uruguay (CCAU) region, as well as the Pacific Alliance Countries (PAC – Mexico, Colombia, Peru & Chile). Their responsibilities also include participating in and supporting new and ongoing programs and projects initiated by IWM Operations to enhance operational effectiveness and efficiency.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Coordinates with in-country Wealth Management and Operations teams to document and assess current state Brokerage operating flows, including the identification of control gaps and procedural inefficiencies and definition of associated remediation plans.
- The Sr. Manager will work with local Operations teams to define Service Level Agreements (SLAs) / Key Performance Indicators (KPIs), and any in-country or cross-bordered efficiency opportunities aligned to the Target Operating Model
- Supports Head Office Governance over in-country Brokerage activities, including the definition and periodic review of standard KPIs, and any related follow-up/investigation that is required.
- In collaboration with our internal partners (Business Line, Operations, Business Delivery & Transformation, Technology), perform country gap assessments and support the definition of standard regional operating models for Wealth distribution that leverage scale and prioritize strategic vendor relationships to promote operational efficiency, mitigate risks, and facilitate effective oversight
- In collaboration with our internal partners support new and ongoing programs/projects to improve our business lines, targets & goals as well as new opportunities to improve processes surrounding the Brokerage & Advisory/Wealth technology, management reports, operation activities, outsourcing opportunities, and cost reduction initiatives.
- Support business case documentation and associated implementation roadmaps for Wealth Expansion initiatives that clearly articulate financial and risk mitigation benefits. Upon approval, support the execution of implementation roadmaps for operational workstream, ensuring timely delivery of deliverables.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.
Dimensions
- The incumbent may be required to participate in multiple projects with a broad, international and domestic scope at any given time.
- Must have a developed, demonstrated competence in project planning/business analysis and execution related to the financial industry in order to identify and document critical milestones and activities. Brokerage business and operational knowledge is required in order to solution gaps in a manner that best balances complex technology developments, process improvement opportunities and manual workarounds.
- The individual requires strong oral and written communication skills and proven ability to: make presentations to various groups; deal with all levels of line management up to the VP (individually or in committee) and other Management levels. They must have an expert ability to balance competing or conflicting goals of various departments/stakeholders, requiring a prioritization approach and developed negotiation and influencing skills.
- Strong influencing, negotiation and change management skills are also critical in order to negotiate with project team members/management to acquire/maintain support to negotiate priorities with full consideration and awareness of potential impact on business needs and outcomes.
- Budget depending on project and goals: From $5 million up to $ 50 million
- Countries / regions / business units supported: International and Domestic Wealth Management Operations
Education / Experience
- Recognized university degree in Finance, Economics, Mathematics, or related fields.
- 5-10 years of experience in the Financial Services industry, managing complex projects with operational, process reengineering, change management and IT components
- Knowledge of Asset Management products, services, operations, technology and best practices
- Bilingual: Spanish and English language is considered an asset
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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