Job Description
About us
Maple Forest Family Physicians is a vibrant new family medical practice, bringing together an established healthcare team to support patients in the heart of Vaughan. We aim to be a trusted partner in our patients' lives, improving the patient experience at every stage through innovation, professionalism, and informed decision making.
The Role
Maple Forest Family Physicians is looking for a proactive, compassionate individual to join our growing healthcare team, supporting front-desk operations at a vibrant new family medical practice. Working closely with our Practice Manager, you will develop strategies to manage administrative processes efficiently, support our doctors to deliver effective care, and ensure our patients feel they are in safe hands at our clinic.
Responsibilities
- Provide a first point of contact for patients at the practice - answering questions and ensuring accurate and complete registration information.
- Respond to general enquiries by phone and email from patients and other healthcare partners.
- Facilitate the booking of appointments requested online and over the phone to provide convenient access to care.
- Ensure inbound correspondence is processed efficiently, securely and accurately in line with our processes.
- Manage referrals, follow-up and general outbound correspondence to support our doctors.
- Assist as required with general day-to-day practice operations.
- Take a proactive approach to improving efficiency and streamlining processes, in line with our core values.
Qualifications
The ideal candidate will have experience working in a clerical or administrative role, preferably in a healthcare setting, as well as a strong background in a public facing role providing excellent customer service. Strong written and verbal communication skills are essential.
Candidates must be computer literate and comfortable using common office software, with the ability to learn new systems and processes quickly. Prior experience working with Electronic Health Record (EHR/EMR) software would be highly desirable.
Candidates should have a general understanding of data protection and privacy principles - previous experience handling sensitive data securely would be beneficial.
Opportunities
Maple Forest Family Physicians is a proudly equal opportunities employer with a commitment to promoting a healthy work-life balance. You will be joining a close-knit team of likeminded individuals in a welcoming and collaborative workplace.
We offer competitive rates of compensation, a comprehensive health benefits package, extensive training and scope for progression.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
Ability to commute/relocate:
- Concord, ON L4K 5R7: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Medical office: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
Work Location: In person
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