Salary 54017 - 42099 CAD Company Extendicare Website www.extendicare.com Headquarters CEO Revenue Type Sector Founded
Job Description Job DescriptionThe Learning and Development Specialist - OM provides on-site business office training and support to Extendicare’s long-term care facilities and retirement homes across Canada, primarily in Manitoba. Canada-wide travel is subject to need of the department. The reason for travel is based on business needs and may be for the following reasons:Business Office vacancy that requires short term, interim support.Training for new Business Office staff.Identified area of risk/improvement from the business, head office departments etc. that requires an on-site visit for ongoing support and cross-trainingRESPONSIBILITIES:Business Office TrainingConduct training to Business Office personnel on financial systems software and applications in addition to Extendicare policies and procedures, government regulations etc.Training topics would include Accounts Payable, Accounts Receivables, Collections, Payroll, Benefits Administration, HR activities, Resident Trust Accounting, Scheduling, Time Tracking and Open Shift Management; establishes and monitors work flow and makes changes as necessary to improve quality of service.Participate in identifying areas of risk/improvement for the purposes of ensuring training and/or additional support is provided.Identify areas that require process improvements and provide guidance/recommendations/best practice solutions.Provide ongoing feedback to senior leaders on training progress, areas of risk/improvement, report on key performance indicators etc.Partner with all head office departments to resolve inquiries.Provide superior customer service to all internal and external customers.Business Office SupportWhen acting in a support capacity during vacancies, responsibilities will include:Administer and maintain financial records including banking, petty cash, resident trust, government funding programs, etc.Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions.Oversee the Benefits Administration, HR activities, Time & Attendance and Open Shift Management; establishes and monitors workflow and makes changes as necessary to improve quality of service.Provide ongoing feedback to senior leaders on support progress, areas of risk/improvement, report on key performance indicators etc.Partner with all head office departments to resolve inquiries.Provide superior customer service to all internal and external customers.Time Type:Full timeWhen you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.If you have a passion for caring, turn it into a rewarding career with Extendicare!Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request. Apply Go Back