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client services representative

Job Description

Income Assistance Worker - Client Service Centre - HUM012846Employment Type: SGEU Term 9 months or moreLocation(s): SK-Rgna-ReginaMinistry: 036 Social ServicesSalary Range: $26.038-$32.630 HourlyGrade: SGEU.07.

The Client Service Centre is looking to fill several term Income Assistance Worker positions. These positions are responsible for delivering services to individuals and families through a call centre environment.

The successful candidates will be client-service oriented, respectful and able to work effectively as part of a team delivering services to families and individuals in accordance with regulations and policies governed by the Saskatchewan Assistance Act. The successful candidates will have knowledge of multicultural perspectives, interviewing skills, the impacts of poverty and principles of Social Work. Using a solution focused and strength based approach, you will assess individuals’ eligibility for financial assistance; make referrals using the Ministry, outside agencies and community resources; prepare written correspondence; research and make recommendations within program regulations while balancing workload pressures in order to meet timelines.

You will be required to access, input and retrieve information while using several computer systems (CRM, Telax, SWIN, COMS, etc.). You will be required to conduct client interviews over the phone to evaluate and integrate these details into a shared case plan.

The successful candidates will have the demonstrated ability to evaluate client interview data regarding life situations, employability and other circumstances to determine the extent to which available programs and services can address client needs and integrate this into a case plan; plan and conduct telephone interviews efficiently in a compassionate manner with individual who may display a broad range of emotions to gather and evaluate relevant information, assess risk factors/capacities/family dynamics and the need for services; and independently plan and balance diverse and conflicting workload pressures in order to meet program standard. You will also have the ability to access, retrieve, input and process information using various computer applications and systems accurately and in a timely manner while completing telephone interviews; organize, present and record information in a clear, concise, accurate and timely manner both verbally and in writing, which allows others to understand the reason for a decision/recommendation or the need for further action; and develop and maintain positive relationships with a diverse range of clients and team members within the workplace, or community and/or government departments and agencies.

The successful candidates will have knowledge of poverty and socio-economic issues and how they impact people; multicultural beliefs, values and perspectives, with particular emphasis on First Nation and Metis; and principles, practices and ethics of social work. You will also have knowledge of interviewing skills and techniques, and various computer programs and applications.

Typically, the knowledge and competencies required for this position would be obtained through a degree in human services or a combination of human services experience and/or education and client service work experience.

Please be sure that your cover letter and resume clearly identify how you have obtained the required knowledge and demonstrated skills and abilities. Only those applicants being interviewed will be contacted.

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