Job Description
Job Description
Position Title: Customer Service Associate
Date: July 2023
Customer Service
- Provides efficient and courteous customer service; outreach to customers, cross-selling products.
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customers inquiries
- Communicating and coordinating with colleagues as necessary
- Support volunteers during their designated shift in the shops.
- Perform other duties on the sales floor including answering phone calls, renting equipment (as applicable), weekly counts.
- Knowing product inventory to answer questions and direct customers appropriately.
- Communicating with customers through various channels (email, online, in person).
- Ensure store is always stocked, and merchandise is organized.
- Notify Manager of customer special order items
- Opening and closing of cash system and payment terminal
Inventory responsibilities
- Price and shelve merchandise.
- Steam, hang or fold apparel.
- Ensure shelves are tidy and always organized.
- Knowledge of, and adherence to TOHA Store Merchandising Guidelines
Other duties
- Assist with inventory.
- Liaise with suppliers as required.
- Delivery of product to patient room
- Maintain consistent cleaning practices in store; dusting, sweeping, tidying, taking out garbage.
- Participate in Service Program delivery as required.
- Other duties that may be assigned from time to time.
Required Competencies
5 years experience in Medical Equipment Sales
Proficiency in Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft Teams
Job Type: Full-time
Salary: $15.50-$25.99 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Vision care
- Wellness program
Schedule:
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Medical sales: 5 years (required)
- Customer service: 5 years (required)
Shift availability:
Work Location: In person
Application deadline: 2023-08-04
Apply
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