customer relations

Job Description

The Customer Service Representative will help customers understand the products and services being offered by SurfacePrep along with all the normal day to day responsibilities associated with the CSR role.

8:00am - 4:30pm M-F

or

8:30am - 5:00pm M-F

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

• Mechanical Aptitude a definite asset for this role.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• College Diploma/Degree preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at time.

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