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customer satisfaction representative

7a32443

Montréal

2 days ago

20 - 50 CAD

N/A


Job Description

LanguagesEnglishEducationSecondary (high) school graduation certificateExperience3 years to less than 5 yearsWork settingHealth care institution, facility or clinicResponsibilitiesTasksAct as spokesperson for an organizationAddress customers' complaints or concernsAnswer inquiries and provide information to customersArrange for billing for servicesArrange for refunds and creditsExplain the type and cost of services offeredIssue receipts and other formsMaintain records and statisticsObtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.Order office supplies and maintain inventoryPerform general office dutiesReceive and log complaintsReceive paymentsExplain procedures, risks and benefits to clientsAnswer clients' inquiries and provide informationConsult with clients after sale to provide ongoing supportExperience and specializationComputer and technology knowledgeMS ExcelMS OutlookMS WindowsMS WordAdditional informationTransportation/travel informationOwn transportationOwn vehicleValid driver's licencePublic transportation is availableWork conditions and physical capabilitiesAttention to detailFast-paced environmentWork under pressureBending, crouching, kneelingHandling heavy loadsRepetitive tasksStanding for extended periodsWalkingPersonal suitabilityPunctualityClient focusEfficient interpersonal skillsExcellent oral communicationExcellent written communicationFlexibilityOrganizedReliabilityTeam playerInitiativeAbility to multitaskDependabilityQuick learner


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