Job Description
Job description
e are currently interviewing applicants for year round employment at Castle Mountain Chalets located between Banff and Lake Louise, Alberta. Positions are available for immediate start for for permanent, year round employment. We offer competitive wages, on site accommodations, staff activities and discounts at our store. Our team is made up of positive, adventurous, hardworking, kind and confident people. We are looking for individuals or couples who share these attributes to join our team!
Prior Front Desk experience is a must.
Perks:
- Shared fully furnished private room and private bathroom!
- No commute.
- Large, spacious shared kitchen with your own full sized fridge.
- Free Wi-Fi and cable.
- Free laundry.
- Free Parking.
- Free gear rental (mountain bikes and snowshoes).
- Staff van is available for use at the cost of $0.25/km.
- Close proximity to many trails and outdoor activities
- Daily rent: $12/day
Position Summary:
The Front Desk position is a key part of the overall success of Castle Mountain Chalets. Often, this is the first and last person a guest is in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The Front Desk team is also responsible for our small onsite grocery and liquor store.
Duties & Responsibilities
- Greet guests in a friendly manner and follow the check in procedures
- Take payments and post accurately to guest accounts
- Follow set policies regarding cash handling
- Communicate with other departments in a friendly and professional manner
- Be aware of local attractions, activities and restaurants and make recommendations to guests
- Handle incoming phone calls and other guest communications in a discreet fashion
- Accurately communicate with other shifts regarding issues arising from day to day operations
- Sell and stock items at the general store
- Other duties as required
You Are:
Hardworking, Punctual, Attentive, Consistent, Even Keeled, Positive, Adventurous, Confident, Kind, and posses an overall great attitude!
Prerequisites:
- Completion of Receptionist & Attention to Detail Assessments which you will be invited to complete on submitting your resume. Candidates who do not complete these assessments will not be considered for the position.
- Previous Front Desk experience required
- Experience with RoomMaster an asset
- Diploma in Hospitality or related courses and asset
- Strong communication skills in English, both in written and verbal is essential
- Ability to work in a multi-tasking, fast paced environment
- Demonstrated strong customer service skills
- Ability to work all shifts, including weekends, evenings and holidays
Job Types: Full-time, Permanent
Salary: From $18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
- Tips
Experience:
- customer service: 1 year (required)
Contract length: 1 year with option to renew
Job Types: Full-time, Permanent
Salary: From $17.00 per hour
Job Types: Full-time, Permanent
Salary: From $18.00 per hour
Benefits:
- Company events
- Discounted or free food
- Employee assistance program
- On-site gym
- Store discount
Schedule:
- 8 hour shift
- Weekends as needed
Ability to commute/relocate:
- Banff, AB T1L 1A5: reliably commute or plan to relocate before starting work (required)
Experience:
- Front desk: 1 year (required)
Work Location: In person
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