Job Description
Hampton Inn Kingston is looking for an Energetic, Service oriented individual to join the existing team for professionals. The suitable candidate must have flexible availability and is able to independently make decisions, attend to customer concerns, work in a fast-paced environment. If you think you obtain these qualities, we would like to hear from you.
Front Desk Agent
- Greet customers immediately with a friendly and sincere welcome.
- Handle reservations, check-ins, check-outs.
- Must be able to accurately handle cash transactions.
- Good communication skills and multi-tasking skills is essential to this position.
- Knowledge of local attractions.
- Work well under pressure.
- Handle difficult situations with minimum supervision.
- Be able to work independently and as a team.
Night Auditor
Responsibilities:
- Prepare the daily night audit proceedings and system back-ups.
- Audit, balance and report on all cash and credit operations to include but not limited to over/short figures, deposits, counts, house charges, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits to ensure accuracy and verify proper cash handling procedures are followed.
- Ensure any discrepancies are reported and brought to the attention of the General Manager/Operations Manager
- Prepare and input statistics and income journal sheets for preparation of daily reports.
- Balance and close all bank ticket codes, daily.
- Assist in taking and placing wake-up calls, as needed.
- Perform the duties of Guest Service Agent including check in/check out.
- Perform the duties of Bell/Door/Valet/cleaning/room checking.
- Have thorough knowledge of emergency and front office procedures.
- Ensure the safety and wellbeing of guests and staff during the overnight period.
- Other duties as assigned.
Required Schedule
Morning Shift - 7am to 3pm, Pm Shift - 3pm- 11pm, Night Shift - 11pm-7am
***ONLY CANDIDATES ELIGIBLE TO WORK IN CANADA AND IS CURRENTLY IN KINGSTON WILL BE CONSIDERED FOR THIS POSITION***FLEXIBILITY IS REQUIRED***
Job Type: Full-time
Salary: $18.00-$19.00 per hour
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed
Supplemental pay types:
Ability to commute/relocate:
- Kingston, ON K7K 7E6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you multi-task and work under pressure?
Experience:
- Customer service: 1 year (required)
Shift availability:
- Night Shift (required)
- Day Shift (required)
- Overnight Shift (required)
Work Location: In person
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