Job Description
International Pool and Spa Centers is the leading distributor, retail, and service provider of hot tubs, swimming pools, and recreational products in southern Ontario. We have 8 retail locations across Ontario, a fast-growing online business, and the largest fiberglass pool construction division in Ontario. We are a family-run and owned business that has been in operations for over 40 years.
We are currently looking for a Hot Tub/ Spa Sales Representative (Base+ Commission)to join our dynamic and vibrant Retail Store team in our Oshawa location. If you are an energetic and ambitious individual looking for a progressive and rewarding career and thrive in a fast-paced environment with tight deadlines, this is the perfect opportunity for you!
START DATE: Immediately
JOB TYPE: Permanent, Full-time
WORK HOURS: 6 days a week during peak season, 5 days a week non-peak season.
LOCATION: 800 Taunton Rd W, Oshawa, ON L1L 0P1
Position Purpose: Under the direction of the Store Manager, the Hot Tub/ Spa Sales Associate is responsible for performing an array of functions that may include assisting customers in identifying and selecting products, delivering a high level of customer service, and meeting sales goals. This is a year-round opportunity to sell hot tubs, pools, BBQs, and other leisure products.
Key Duties and Responsibilities include but are not limited to the following:
- Greet clients in a friendly and professional manner while building rapport.
- Initiate relationships with new and existing consumers to educate them on the products & services available to them with the goal of closing sales.
- Engage the consumers into a conversation and listen carefully to understand the concerns of the consumers and determine their needs.
- Maximize store business results by consistently creating exceptional customer experiences.
- Build customer relationships by providing prompt and exceptional sales and after-sales service.
- Develop and maintain technical product or service knowledge to explain features to clients and answer questions about goods or services.
- Handle all incoming leads in a timely manner.
- Work with store management and the team to achieve and consistently exceed monthly sales goals and targets.
- Provide a shopping experience that encourages uniquely responsive customer service, compelling merchandise presentation, and operational integrity that will encourage positive customer connections and loyalty.
- Assess customer needs and offer solutions.
- Maximize store and personal profitability through suggestive selling, add-on sales techniques, and a strong closing rate.
- Complete the customer experience by suggesting value-added, related items.
- Prepare and administer sales agreements and maintain customer records.
- Consult with clients after sale to resolve problems and to provide ongoing support.
- Ensure customer concerns are resolved with urgency and good judgment.
Other Duties& Responsibilities
- Maintain effective, open lines of communication with the Store Manager
- Assist in driving merchandising directives and standards to achieve financial targets
- Stay knowledgeable about the products, services, promotions and policies and share this knowledge with the team.
- Other duties as assigned.
Required Competencies & Qualifications:
- Commitment to providing the best service possible to our customers.
- Previous sales experience
- Proven customer service skills.
- Confident, outgoing personality, committed to client care
- Prospecting Skills
- Meeting Sales Goals
- Easily learn information related to product features
- Evolving knowledge about related complementary products.
- Professionalism and etiquette are essential.
- Highly motivated.
Desired Competencies & Qualifications:
- Retail sales experience of big-ticket items (such as hot tubs, pools, cars, furniture, T.V.s, HVAC, windows, etc.) is a definite asset.
- Spa/hot tub and pool knowledge
- High school diploma or equivalent preferred
International Pool and Spa Centers values the diversity of people and communities and is committed to excellence and inclusion of all. We are committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.
Job Types: Full-time, Permanent
Salary: $30,000.00-$80,000.00 per year
Benefits:
- Company events
- On-site parking
Flexible Language Requirement:
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Oshawa, ON L1L 0P1: reliably commute or plan to relocate before starting work (required)
Experience:
- sales: 2 years (required)
Work Location: In person
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