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service administrator

Job Description

Core responsibilities:

· Answer all incoming calls on multiple phone lines

· Answer any inquiries possible and acquire assistance if necessary

· Provided customer interaction in a friendly and helpful manner

· Maintain and book service appointments for customers

· Preform service department administrative tasks such as filing, inputting information, and data entry

· Following up with all parts order require for service appointments

· Follow up with customer on service repair and scheduling for special order parts

· Assist customer when picking up their vehicles and accept payments

· Ensure the office area is tidy and supplies are up to date

· Report any situation or condition that could harm the safety and welfare of the customers and employees

Requirements:

· Excellent oral communication skills

· Previous experience in a customer service role

· Must have an enthusiastic and outgoing personality

· Ability to read and comprehend instructions and information

· Professional appearance & friendly disposition

· Ability to work efficiently in a high-pressure environment

· Must have 1 year of administrative experience

· Must have 1 year of customer service experience

Job Types: Full-time, Part-time, Permanent
Part-time hours: 80-88 per week

Salary: $20.00-$26.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• North York, ON M3J 3A1: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Language:

• Mandarin, cantonese (preferred)

Shift availability:

• Day Shift (preferred)

Work Location: In person

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