Job Description
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Présentation de l'entreprise
Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.
En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.
Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.
The Global Training department develops and delivers technical training to the partner base and employees of the organization.Motorola Video Security & Access Control (VSA) is seeking a dynamic, and creative video specialist to launch our new video program, In Focus: Fixes. As part of the Global Training Team and working closely with the Customer Experience Knowledge Team, you will lead the creation, publication, and maintenance of videos based on commonly used knowledge base articles. The goal of the In Focus: Fixes program is to help our customers and partners resolve their technical challenges with our products and services by viewing short videos that illustrate proven solutions. If successful, you will help the program grow beyond knowledge base videos, expanding to include videos to supplement the content created by our Technical Documentation team (In Focus: Guides on, for example, quick start or simple configuration) as well as for our Customer Success Team in support of our growing subscriptions customers (In Focus: Success).
Responsibilities include but are not limited to:
Work closely with the Knowledge Team to ensure videos for knowledge base articles are focused on the right content, are filling knowledge gaps, and are appropriate
Work closely with the Knowledge Team to develop and to maintain short demonstration videos and animations for inclusion in the knowledge base
Work closely with the Global Training Team to ensure videos are consistent in brand, voice, tone, and style
Work closely with the Global Training Team applying visual communication and design principles to ensure videos are high-quality and show attention to detail
Collaborate with other teams across the business to create videos on a variety of products, while keeping the In Focus approach (to be customer enablement-focused)
Follow scalable and repeatable processes in the scoping, creation, and maintenance of videos
Perform daily responsibilities such as updating, editing, and quality controlling existing videos to ensure they are of professional quality and are easily surfaced and searchable, while optimizing for SEO
Assist with analyzing the effectiveness of videos by measuring usage and by evaluating impact in terms of the organizational benefits (through reporting)
Act as a representative of Knowledge, Customer Experience, and Customer Communities across all brands and expansions
Qualifications:
Excellent verbal and written communication skills
1+ years of video creation and development experience
1+ years of experience working with video and graphic design tools such as (but not limited to) Adobe Suite, Camtasia, Articulate, Blender, and/or Vyond
An understanding of technical documentation and knowledge base writing
Excellent attention to detail, organizational, and analytical skills
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
Your competitive advantages:
Previous experience working in technical support or call center environments
Previous experience working with platforms such as Vimeo, Vidyard, Kaltura
Previous participation in Knowledge Centered Services (KCS) programs
Familiarity with Salesforce, especially Knowledge, Service, and Experience Clouds
Analytical experience to help gather utilization and effectiveness insights
This position is remote-based, but preference will be given to candidates living in the Vancouver region.
#LI-MM1
- High school diploma or equivalent
- 1+ years of experience (either professional or educational) developing videos
Under 10%NoneExperiencedNo
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.
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